Application Support Engineer

Application Support Engineer – Data, Cloud & Customer Operations Location: London – 4 days per week Type: Full-Time I\’m currently working with a fast-scaling SaaS business that works in the marketing analytics industry. They’ve won multiple industry awards and are now expanding globally. If you are an Application Support Specialist who has a mix of technical know-how, problem-solving ability, and a passion for improving internal and customer-facing support. This role is perfect for someone who enjoys working across data, infrastructure, and support operations, and wants to play a key part in a company’s continued scale-up. Day to day: Coordinating and prioritising technical support tickets in collaboration with the Service Desk Manager Troubleshooting platform issues for both internal teams and external customers Performing root cause analysis and helping to build long-term solutions Maintaining and improving support documentation and internal knowledge bases Working closely with teams across Customer Success, Data, and Engineering to ensure issues are resolved accurately and efficiently Producing regular reports and insights to improve support performance and team efficiency Key skills: Solid SQL skills, ideally with experience in PostgreSQL Familiarity with cloud environments and infrastructure tools – AWS, SFTP, SSH Experience using documentation and ticketing tools like JIRA, Notion, and Slack Understanding of version control tools (e.g. Git, Bitbucket) and bonus if you’ve worked with Fivetran or DBT Someone with a customer-first mindset and a process-driven approach to support Ideally coming from a SaaS, data-focused, or high-growth tech environment Please apply for this role with your most up to date and relevant CV.