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- Tasks: Repair and maintain printers, desktops, and laptops while providing top-notch customer service.
- Company: Join A&O IT Group, a fast-growing global IT services and cyber security consultancy.
- Benefits: Earn £17 per hour with flexible working hours and opportunities for overtime.
- Why this job: Be part of an award-winning team that values innovation and customer satisfaction.
- Qualifications: Experience in printer repairs and desktop support; valid UK driving licence required.
- Other info: Opportunity to work in a dynamic environment across the Nottingham area.
LOCATION: Nottingham area
Pay: £17 per hour. This is the gross rate before deductions and will be paid via an umbrella company for payroll purposes.
KEY RESPONSIBILITIES
- Intrusive repairs of Multi Function Printers (MFP), desktop, laptop, and printer maintenance/repair.
- Receive and manage incidents, installations, and changes through the incident management system and provide real-time accurate feedback on progress and completion; return all paperwork on time for contracts where required.
- Provide problem isolation and resolution, using diagnostic and analytical troubleshooting, and liaising with A&O and customer helpdesks where appropriate.
- Understand current processes and work with management to improve productivity, utilization, and customer satisfaction.
- Provide an excellent level of customer service that exceeds customer expectations.
- Understand and adhere to all documented company processes and expectations including customer-specific instructions.
- Manage and apply the specified level of urgency to escalations and requests for information.
- Assess the severity of a situation and business impact, raising management escalations when required.
- Attend business meetings out of hours as required.
- Complete all tasks/activities specified by management to be in line with business requirements.
- Form part of the shift/standby rota as and when required or requested by A&O management.
- Manage local spares and ensure all systems are updated and accurate.
- Complete quarterly audits.
- Complete all online training as requested in the timeframe specified.
REQUIRED SKILLS & QUALIFICATIONS:
- Experience of completing intrusive repairs of Multi Function Printers (MFP).
- Will be required to move and lift large MFPs; therefore, a good level of fitness will be required.
- Ability to communicate at all levels.
- Valid UK Driving Licence.
- Ability to remain calm under pressure and work to measured response targets.
- Provide physical hands-on support for end-user desk moves, printer physical moves, DC racking, server checks, tape rotation, etc.
- Proven desk-side support experience.
- Proven knowledge of Microsoft Windows operating systems.
- Proven knowledge in supporting Microsoft Office.
- Proven experience as a hardware engineer in desktop, laptop, and printer maintenance/repair.
- Working knowledge of server hardware.
- Organised, able to manage time and prioritise tasks.
- Excellent administration skills.
- Flexible on working hours & overtime.
- Willing to travel and drive a Luton-style van when required.
ABOUT US:
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
Printer Engineer and Desktop Support - Field Based employer: A&O IT Group
Contact Detail:
A&O IT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Printer Engineer and Desktop Support - Field Based
✨Tip Number 1
Familiarise yourself with the specific types of Multi Function Printers (MFPs) mentioned in the job description. Knowing the common issues and repair techniques for these models can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as providing excellent service is a key responsibility. Think of examples from your past experiences where you exceeded customer expectations and be ready to discuss them.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. You might be asked to walk through how you would handle a specific technical issue or customer complaint, so practice articulating your thought process clearly.
✨Tip Number 4
Since the role requires flexibility with working hours and travel, be ready to discuss your availability and willingness to adapt. Highlight any previous experiences where you successfully managed similar demands.
We think you need these skills to ace Printer Engineer and Desktop Support - Field Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in intrusive repairs of Multi Function Printers and desktop support. Use specific examples that demonstrate your skills in troubleshooting and customer service.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to manage incidents and provide excellent customer service, and explain why you are a good fit for A&O IT Group.
Showcase Technical Skills: In your application, clearly outline your technical skills related to Microsoft Windows operating systems and hardware engineering. Mention any relevant certifications or training that could set you apart from other candidates.
Highlight Soft Skills: Don’t forget to mention your soft skills, such as communication, organisation, and the ability to remain calm under pressure. These are crucial for the role and will help demonstrate your suitability for the position.
How to prepare for a job interview at A&O IT Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Multi Function Printers (MFP) and other hardware. Bring examples of past repairs or maintenance tasks you've completed, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your troubleshooting skills. Prepare to explain how you approach diagnosing issues and resolving them, especially under pressure. Use specific examples from your previous roles to illustrate your thought process.
✨Emphasise Customer Service Experience
Since the role requires excellent customer service, be ready to share instances where you exceeded customer expectations. Highlight your communication skills and how you handle difficult situations with clients.
✨Understand the Company Culture
Research A&O IT Group and their values. Be ready to discuss how your personal work ethic aligns with their mission and how you can contribute to improving productivity and customer satisfaction within their team.
