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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading network dedicated to exceptional customer experiences.
- Benefits: Enjoy a competitive salary, bonuses, free handset, and discounts on various retailers.
- Why this job: Be part of a supportive team that values your growth and creativity while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
Part-time Requisition Grade: Grade G Customer Advisor
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Hours: 20 hours across 4 days per week, including weekends on a rotation basis
Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further.
The Three Store in Tamworth is located in the Ankerside Shopping Centre, surrounded by a range of retail shops, cafes, and just a short walk from the historic Tamworth Castle and the scenic Castle Grounds. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Requirements:- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply!
We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this! We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
We’re excited to receive your application to join Team Three!
Retail Customer Advisor (Tamworth) - 20 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Tamworth) - 20 hours
✨Tip Number 1
Familiarise yourself with the latest mobile technology and services offered by Three. Being knowledgeable about the products will not only boost your confidence but also help you engage customers effectively during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to demonstrate your ability to handle various customer interactions and showcase your problem-solving skills.
✨Tip Number 3
Visit the Three store in Tamworth before your interview. Observe how the current Retail Customer Advisors interact with customers and take note of their approach to service excellence. This insight can help you align your answers with the company’s values.
✨Tip Number 4
Show your enthusiasm for teamwork during the interview. Share examples of how you've successfully collaborated with others in previous roles, as this is a key aspect of the Retail Customer Advisor position at Three.
We think you need these skills to ace Retail Customer Advisor (Tamworth) - 20 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your passion for delivering exceptional customer service in your CV and cover letter. Provide specific examples of how you've positively impacted customer experiences in previous roles.
Highlight Team Collaboration: Mention any experiences where you successfully worked within a team to achieve goals. This is crucial for the role, so demonstrate your ability to contribute to a positive team environment.
Express Your Enthusiasm: Convey your excitement about the opportunity to work at Three and your eagerness to learn about their products and services. A genuine interest in the company can set you apart from other candidates.
How to prepare for a job interview at Three UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples of how you've positively impacted customers in previous roles, as this aligns perfectly with the core values of the company.
✨Demonstrate Team Collaboration Skills
Highlight your ability to work well within a team. Prepare to discuss instances where you contributed to a positive team environment or helped achieve collective goals, as teamwork is essential for success in this role.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving skills. Think of specific situations where you resolved customer issues effectively and be ready to explain your thought process during those moments.
✨Familiarise Yourself with the Products
While prior knowledge isn't required, showing a willingness to learn about the company's products and services can set you apart. Research the latest offerings and think about how they can enhance customer experiences.
