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- Tasks: Join our Critical Care Unit as a Ward Clerk, handling patient records and communication.
- Company: Mersey and West Lancashire Teaching Hospitals NHS Trust is dedicated to providing Five Star Patient Care.
- Benefits: Enjoy flexible working, 27 days annual leave, NHS discounts, and a supportive health and wellbeing programme.
- Why this job: Be part of a friendly team, gain valuable experience, and contribute to meaningful patient care.
- Qualifications: Good GCSE education, computer skills, and a willingness to learn; previous experience is a plus.
- Other info: We value diversity and offer guaranteed interviews for disabled applicants meeting criteria.
The predicted salary is between 19600 - 26400 £ per year.
We want talented and enthusiastic people from all backgrounds to join #TeamMWL. With us, you can learn, grow, and develop yourself and your career, realizing your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.
Site: Southport Town
Salary: £23,615 per annum (pro rata for part time)
Salary period: Yearly
Closing: 02/03/2025 08:00
An exciting opportunity has arisen on the Critical Care Unit for a Ward Clerk to join our busy but friendly 15-bedded ward. We are looking for an enthusiastic and energetic individual who works well under pressure, is keen to learn, is a great team player, but is self-motivated and can work independently when needed. You will need to be professional and understand the need for care, consideration, and respect for all. Excellent communication skills are essential.
Main duties of the job:
- Answering telephone calls
- Recording patient admissions, transfers & discharges using electronic systems
- Filing hard copy documentation
- Managing Medical & Nursing notes
As a Ward Clerk, you are often the first point of contact for visiting families; these duties will require tact and diplomacy. Previous ward clerk experience is desirable but not essential as full training will be given.
Person specification:
Qualifications:
- Good general education to GCSE standard
- Computer course, IE ECDL
Knowledge & Experience:
- Computer knowledge / keyboard skills
- Previous NHS experience
- Experience in an administrative post
- Ability to process and store information
Skills & Abilities:
- Good written and verbal communication skills
- Ability to work effectively as both an individual and as a team
- Ability to plan, monitor, and organise own workload
- Ability to deal with the public and relatives in a calm and effective manner
Other:
- Role involves sitting, standing, and walking
- Role involves delivering to other departments (i.e., referrals, case notes)
- Involves the ability to take telephone calls with enquiries and relay accurate information/messages
- On rare occasions can be subjected to distressing or emotional circumstances
- Working in a clinical department
- Working in a fast-paced environment
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust that is one of the best places to work for in England.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion:
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspectives, and experiences you bring.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification.
If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application or require any disability reasonable adjustments to the application process, please contact Recruitment@merseywestlancs.nhs.uk.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details, are shared with the recruiting manager.
Disclosure and Barring Service Check:
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working:
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
- All employees have the right to request flexible working from day one of employment.
- There is no limit on the number of requests they can make.
- Employees have the right to make requests, and have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We encourage you to discuss flexible working options at the interview stage.
Working for Team MWL:
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the Month. Along with supporting you to achieve your career goals, we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata), and access to a range of NHS discounts.
Our Staff Health and Wellbeing programme offers a variety of services. The Trust is a non-smoking environment across all our sites. Failure to follow this rule could lead to disciplinary action.
You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. The Trust will not accept applications which are found to be AI generated.
Additional Information: Before applying, we encourage you to review the Trust's Values and Behaviours which are: We are KIND, We are OPEN, We are INCLUSIVE.
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Ward Clerk Critical Care Unit employer: Merseywestlancs
Contact Detail:
Merseywestlancs Recruiting Team
Recruitment@merseywestlancs.nhs.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk Critical Care Unit
✨Tip Number 1
Familiarise yourself with the NHS and its values, especially those of Mersey and West Lancashire Teaching Hospitals NHS Trust. Understanding their commitment to patient care and community service will help you align your responses during interviews.
✨Tip Number 2
Highlight any experience you have in fast-paced environments, particularly in healthcare settings. Be ready to share specific examples of how you've managed stress and maintained professionalism under pressure.
✨Tip Number 3
Prepare to demonstrate your communication skills. Since you'll be the first point of contact for families, think of scenarios where you've effectively communicated sensitive information or handled difficult conversations.
✨Tip Number 4
Show enthusiasm for learning and development. The role offers training, so express your eagerness to grow within the position and contribute positively to the team dynamic.
We think you need these skills to ace Ward Clerk Critical Care Unit
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description and person specification. Understand the key responsibilities and required skills for the Ward Clerk position in the Critical Care Unit.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your communication skills, ability to work under pressure, and any administrative experience you have.
Craft a Strong Personal Statement: Write a personal statement that reflects your enthusiasm for the role and the organisation. Mention why you want to join #TeamMWL and how your values align with theirs, particularly focusing on kindness, openness, and inclusivity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application demonstrates attention to detail, which is crucial for the role of a Ward Clerk.
How to prepare for a job interview at Merseywestlancs
✨Show Enthusiasm
Make sure to express your enthusiasm for the role and the organisation. Talk about why you want to work in the Critical Care Unit and how it aligns with your career aspirations.
✨Demonstrate Communication Skills
Since excellent communication skills are essential, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Highlight Teamwork Experience
As a Ward Clerk, you'll need to be a great team player. Share examples of how you've successfully collaborated with others in past roles, particularly in busy or stressful environments.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Ward Clerk, such as dealing with distressed families or managing multiple tasks at once. Prepare responses that showcase your ability to handle these situations with tact and professionalism.
