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- Tasks: Greet guests, manage bookings, and handle queries at our hotel.
- Company: Join JW Lees, a family-owned brewery with nearly 200 years of history.
- Benefits: Enjoy profit sharing, discounts on food, and wellbeing support.
- Why this job: Be part of a passionate team that values people and offers growth opportunities.
- Qualifications: No specific qualifications required; just a friendly attitude and willingness to learn.
- Other info: Work in a vibrant environment with a focus on memorable guest experiences.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Receptionist to join our fabulous team.
What we offer our Receptionists:
- Annual profit share, ensuring you share in the success of the company
- 30% discount on food and drink across our pubs and inns for you and friends and family
- 50% off food when on shift
- Discounted stays in our hotels and inns
- Wellbeing support with our Employee Assistant Programme
- Great opportunities to grow in your role and progress your career
- Access to JW BenefitHub, giving you access to a huge range of high street and online discounts
What a Receptionist does at JW Lees:
- Meet and greet guests and visitors to the Hotel
- Manage face to face, online and telephone bookings
- Check all reservations and room allocations
- Handle guest queries and requirements
- Check guests in and out of the Hotel
- Prepare restaurant reservations
- Maintain occupancy levels on the computer system
- Manage the computer system including room rates and changes
- Deal with customer requirements, complaints and service issues
- Handle cash and card payments
- Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud, Savvy, Honest, Passionate, Personal, Together.
Receptionist - Stanneylands employer: JW Lees
Contact Detail:
JW Lees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Stanneylands
✨Tip Number 1
Familiarise yourself with JW Lees' values and culture. When you understand what they stand for, you can tailor your conversations during interviews to reflect their ethos, showing that you're a great fit for the team.
✨Tip Number 2
Practice your customer service skills. As a receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to build confidence in handling queries and complaints effectively.
✨Tip Number 3
Get to know the local area and attractions. Being knowledgeable about the surroundings will not only help you assist guests better but also demonstrate your enthusiasm for the role and the hotel.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Receptionist - Stanneylands
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities of a Receptionist at JW Lees. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of JW Lees that attract you, such as their values or commitment to customer service, and explain how you embody those values.
Highlight Relevant Experience: In your CV, focus on previous roles that involved customer service, administration, or hospitality. Use bullet points to clearly outline your achievements and responsibilities in these positions, making it easy for the hiring team to see your suitability.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at JW Lees
✨Know the Company Values
Familiarise yourself with JW Lees' six core values: Proud, Savvy, Honest, Passionate, Personal, and Together. Be prepared to discuss how you embody these values in your work and interactions.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your ability to provide excellent service.
✨Practice Common Interview Questions
Anticipate questions related to managing bookings, handling cash, and dealing with guest issues. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress Appropriately
First impressions matter! Dress smartly and professionally to reflect the hospitality environment. This shows that you take the opportunity seriously and understand the importance of presentation in the role.
