Benefits, Debt and Money Advisor

Are you ready to make a real difference in people's lives by providing specialist debt, benefit, and money advice? We are self-funded, holistic, connected, and dynamic. We pride ourselves on our learning & development, constantly improving our expertise through training to ensure we are providing the best quality service to those we support.

This is an exciting opportunity to join our dynamic team at the Royal British Legion. As a Benefits, Debt and Money Advisor you will provide expert guidance to those facing financial difficulties. Through face-to-face, telephone, and email interactions, you’ll offer tailored advice on legal rights, debt solutions, and benefits entitlements.

What you’ll do:

• Provide specialist debt casework, ensuring compliance with FCA regulations.
• Conduct benefit calculations and maximise income opportunities.
• Provide specialist level welfare benefits casework including the preparation of written submissions and representation at first tier tribunal (full training provided when progressing to dual specialism).
• Advocate for clients by drafting letters, gathering medical evidence, and researching case law.
• Maintain accurate case records for continuity, reporting, and analysis.
• Build strong relationships with MOD, DWP, NHS, local authorities, and service charities.
• Stay up to date with changes in debt and social security legislation.
• Deliver a holistic, person-centred service, ensuring coordinated support.
• Manage referrals and caseloads to provide timely assistance.

RBL offers a holistic Benefits & Debt advice service, with the expectation that the successful candidate will develop knowledge, skills & experience in welfare benefits (full training and supervision provided) to be able to support clients in challenging social security benefit decisions via the appeals process.

The role is homebased with occasional travel required throughout East and West Midlands. This includes travel to home visits and tribunal locations. In addition, travel to team meetings and training, usually in London, is required. You may also be required to attend national BDMA Service annual events held across the UK. We do cover travel expenses. Living within the East or West Midlands area is essential in being able to undertake this role. This position is also subject to pre-employment checks including an Enhanced DBS check.

What we’re looking for:

• Experience in debt advice and FCA compliance.
• Knowledge of welfare benefits and benefit calculations.
• Ability to manage your own caseload.
• Proficiency in Microsoft Office and case management systems.
• Money Advice Practice Certificate (or equivalent) or debt advice experience.
• Accredited / Associate Membership of the Institute of Money Advisors.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

• 28 days’ paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days.
• Generous pension contributions, with employer contributions ranging from 6% to 14%.
• Range of flexible working options may be available, depending on your role.
• Employee Assistance Programme providing confidential counselling, financial and legal advice.
• Range of courses delivered by learning specialists to support your development goals and objectives.
• Opportunities to volunteer.
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.