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- Tasks: Manage appointments, welcome customers, and support audiologists in a vibrant retail environment.
- Company: Join Amplifon, a global leader in hearing solutions, dedicated to exceptional customer care.
- Benefits: Enjoy a competitive salary, commission opportunities, and world-class training with potential for international roles.
- Why this job: Be part of a close-knit team that values your attitude and offers growth in a supportive culture.
- Qualifications: No specific experience required; just bring your passion for customer service and a proactive mindset.
- Other info: This is a 6-month fixed-term contract with flexible hours, perfect for students or recent graduates.
The predicted salary is between 14300 - 20000 £ per year.
This role is a 6 month fixed term contract with a desired start date in July/August.
A Career to Be Proud Of… We are looking for a Sales and Customer Service Advisor to join our high street branch in Enfield. You will be working on the reception desk managing the diary for the Audiologist, making calls to customers and providing a warm welcome to anyone who comes into your shop. We can offer you the opportunity to earn commission while doing your daily duties and be part of a close-knit global team that offers world-class training, as well as international opportunities.
Our Sales And Customer Service Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our audiologists. We are looking for the right person for this role, so don't worry if you don't have all the experience we have listed below, as we believe the right attitude is key for this position.
What you will be doing…
- Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers.
- Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
- Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue.
- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit.
- Manage the relationship with existing and potential customers to offer appropriate promotions, appointments and hearing solutions.
- Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly visual merchandising, promotional campaigns and general appearance/cleanliness.
- Manage stock levels in the shop ensuring you always have the right amount of products.
What we are looking for?
- The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.
- You will also demonstrate computer literacy including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
- Sales skills, with the ability to support audiologists in achieving sales targets.
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change.
- Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departments.
- Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
- Have an understanding of and commitment to the Amplifon vision & values.
- Strong organisational skills, and the ability to plan and prioritise your own workload.
Starting with this role Amplifon will offer development opportunities towards more senior roles within the company. Join our network of passionate Sales And Customer Service Advisors and apply now!
Sales And Customer Service Advisor (Enfield) employer: Amplifon
Contact Detail:
Amplifon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales And Customer Service Advisor (Enfield)
✨Tip Number 1
Familiarise yourself with Amplifon's vision and values. Understanding what the company stands for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the role. This will prepare you to demonstrate your ability to manage customer relationships effectively during the interview process.
✨Tip Number 3
Research the products and services offered by Amplifon, especially those related to hearing solutions. Being knowledgeable about what you would be selling can give you an edge and show your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Amplifon if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Sales And Customer Service Advisor (Enfield)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales and Customer Service Advisor role. Emphasise any previous customer service or sales experience, as well as your ability to manage appointments and work with databases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Amplifon's vision and values. Mention specific examples of how you've demonstrated customer devotion in past roles.
Highlight Relevant Skills: In your application, clearly outline your computer literacy, organisational skills, and any experience with appointment booking systems. These are key attributes for the role, so make them stand out.
Show Enthusiasm: Express your enthusiasm for the role and the opportunity to be part of a close-knit team. Let them know you’re eager to contribute to the clinic's success and are open to learning and development opportunities.
How to prepare for a job interview at Amplifon
✨Show Your Customer Devotion
Make sure to highlight your passion for customer service during the interview. Share examples of how you've gone above and beyond to meet customer needs, as this role is all about ensuring exceptional care and communication.
✨Demonstrate Sales Skills
Prepare to discuss your previous sales experiences and how you can support audiologists in achieving their targets. Think of specific instances where you successfully promoted products or services and how that contributed to revenue generation.
✨Be Ready to Discuss Organisation
Since managing the diary and stock levels is crucial for this role, be prepared to talk about your organisational skills. You might want to share strategies you use to prioritise tasks and manage your workload effectively.
✨Emphasise Your Proactive Mindset
This position requires a flexible and agile approach. Be ready to provide examples of how you've adapted to change in previous roles and how you take initiative to solve problems without needing much supervision.
