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- Tasks: Take guest orders, manage bookings, and handle requests with top-notch service.
- Company: Join The Langham London, a prestigious hotel known for luxury and sustainability.
- Benefits: Enjoy paid overtime, discounts, complimentary stays, and wellness programs.
- Why this job: Be part of a historic team creating memorable experiences in a 5-star environment.
- Qualifications: Excellent customer service skills and communication; experience with hospitality systems is a plus.
- Other info: We prioritize inclusivity and sustainability, offering a supportive work environment.
In the role of a Night Guest Services Agent, your key focus will be to:
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take In-Room Dining orders from all in house guests.
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take restaurant bookings by using the Open Table system for our Palm Court and Roux at The Landau Restaurant
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take and transfer any external calls that are coming in.
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assist with handling of all emails that come to the hotel’s generic email address.
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ensure all wake up calls are logged, handled speedily and to Langham Brand Standards.
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log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system
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troubleshoot guest internet issues, utilising support help line when needed., We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.
SUSTAINABILTY PLEDGE
We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. We attained Platinum Earthcheck certification for the 4th consecutive year in December 2023, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification.
The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites and Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on building great memories for our guests and we’ve been doing so since 1865.
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excellent customer service skills and a real understanding of 5* luxury environment service requirements
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excellent communication skills, in English language, both written and verbal
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knowledge of a foreign language (advantageous)
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immaculate personal presentation
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a pro-active approach to guests and duties
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great attention to detail
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previous use of Micros, Open Table, GEMs or Opera systems is an advantage
Financial Wellbeing
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Paid Overtime
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Discretionary Service Charge
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28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
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Access to Wagestream – a salary advance benefit
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Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affliated hotels
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Discounted accommodation at The Langham, London for you and your family
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Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
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Up to £750 Recommend a Friend referral bonus
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Seasonal Travelcard loan
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A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
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Company pension plan
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Life insurance
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Discounts in various high street and online shops
Mental Wellbeing
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Colleague recognition system – being recognised and rewarded for positive guest comments or when you showcase one of our company values
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Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
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2 staff parties per year and several colleague social and community events
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Access to the Employee Assistance Programme by Hospitality Action (24/7)
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Access to Qualified Mental Health First Aiders on site
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Most Valued Colleague of the Month and Year Awards
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Long Service Awards
Physical Wellbeing
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Free meals on duty in our Staff Restaurant
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Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
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Enhanced Sick Pay
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Eye test vouchers
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Cycle2Work scheme
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Subsidised regular Back Massage, Reflexology & Chiropody Sessions
Night Guest Services Agent - Part time - Central London employer: The Langham, London
Contact Detail:
The Langham, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Services Agent - Part time - Central London
✨Tip Number 1
Familiarize yourself with the Open Table system and GEMs, as these are crucial for the role. If you have experience with similar systems, be ready to discuss how you used them effectively in past positions.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will show that you understand the expectations of a 5-star luxury environment.
✨Tip Number 3
Since communication is key, practice your English language skills, both written and verbal. If you know a foreign language, be sure to mention it, as this could give you an edge over other candidates.
✨Tip Number 4
Demonstrate your proactive approach by thinking of ways you can enhance the guest experience. Prepare to share ideas during the interview that align with the hotel's commitment to sustainability and exceptional service.
We think you need these skills to ace Night Guest Services Agent - Part time - Central London
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your excellent customer service skills in your application. Provide specific examples of how you've delivered exceptional service in previous roles, especially in a luxury environment.
Showcase Communication Abilities: Since the role requires strong communication skills, both written and verbal, include instances where you effectively communicated with guests or team members. If you know a foreign language, mention it as an advantage.
Detail Relevant Experience: If you have experience with systems like Micros, Open Table, GEMs, or Opera, be sure to detail this in your CV. Highlight any relevant roles where you utilized these systems to enhance guest experiences.
Express Your Proactive Approach: In your cover letter, express your proactive approach to guest services. Share examples of how you've anticipated guest needs or resolved issues quickly and efficiently in past positions.
How to prepare for a job interview at The Langham, London
✨Showcase Your Customer Service Skills
As a Night Guest Services Agent, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles, especially in a luxury environment.
✨Familiarize Yourself with Relevant Systems
Knowledge of systems like Micros, Open Table, GEMs, or Opera can set you apart. If you have experience with these, be ready to discuss how you've used them effectively in past positions.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss situations where your attention to detail made a difference, whether in handling guest requests or ensuring high standards of service.
✨Communicate Clearly and Confidently
Strong communication skills are essential. Practice articulating your thoughts clearly and confidently, both in English and any other languages you may know, as this could be advantageous.
