Care Coordinator

Care Coordinator

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Job Description

What you’ll do

Rota Management

• Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
• Deploy new Care Professionals to clients within two weeks of hire.
• Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
• Ensure rota changes are communicated by Thursday of the prior week.
• Manage guaranteed hours contracts to prevent unnecessary top-up payments.
• Oversee annual leave requests to maintain service continuity.

Recruitment & Engagement

• Maintain close contact with Care Professionals through calls and regular meetings.
• Schedule refresher training to meet CQC and contractual requirements.
• Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.

Reporting

• Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
• Monitor ECM to track visit timings and durations, addressing any issues.
• Accurately code canceled hours and maintain digital records for invoicing compliance.
• Report Care Professional absences for absence management.
• Provide thorough handovers for the Out of Hours team.
• Ensure shift reconciliation for accurate payroll processing.

What We Offer

• Career Growth: Leadership opportunities with a trusted sector leader.
• Support: Access to top experts and innovative systems.
• Recognition: \”Extraordinary Care Awards\”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.

Job Details

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care