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- Tasks: Support customers in the aviation industry from order to payment, ensuring satisfaction.
- Company: Join Boeing Distribution, a leader in aviation services committed to exceptional customer support.
- Benefits: Enjoy health contributions, mental health support, financial advice, and increased vacation with service.
- Why this job: Be part of a dynamic team improving customer experiences in a reputable company.
- Qualifications: Ideal candidates have customer service experience, strong English skills, and proficiency in MS Office.
- Other info: Applicants with disabilities will receive priority consideration.
The predicted salary is between 24000 - 36000 £ per year.
Join our Performance & Execution Team at Boeing, where we are committed to delivering exceptional service in the aviation industry. We are currently seeking a Customer Support Specialist to enhance our team.
As a Customer Support Specialist, You Will:
- Provide internal customer support for the sale of consumables in the aviation industry.
- Manage an international customer base from order receipt through to payment, ensuring the fulfilment of agreed services.
- Coordinate responses to customer inquiries regarding spare parts requirements and facilitate the resolution of delivery issues.
- Oversee the collection and processing of supplier and customer data related to the delivery of spare parts, provisioning products, or related services.
- Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
- Ensure timely order processing and administration, including regular deadline monitoring in daily coordination with the materials management and shipping departments to guarantee on-time deliveries.
- Communicate regularly with customers regarding the status of their orders, coordinate any potential changes, and provide updates on delivery timelines.
- Monitor returns and handle complaints, ensuring customer satisfaction and resolution of issues.
- Collaborate with internal teams to improve processes and enhance customer experience.
- Maintain accurate records of customer interactions and transactions in the system.
To Be Successful In This Role, You Should Have:
- Ideally, some initial professional experience in customer service within the aviation sector and/or wholesale.
- A passion for daily customer interaction and the ability to work independently.
- Strong practical English language skills, both written and spoken.
- Initial experience with SAP (preferably SAP HANA) or other ERP systems would be advantageous.
- Proficiency in the MS Office Suite, particularly Excel.
- Excellent organisational skills and attention to detail.
- Strong problem-solving abilities and a proactive approach to customer service.
What You Can Expect From Us:
- Simply Health - Contribution towards the cost of individual medical care, including eye tests and glasses, chiropody, dental costs and health and well-being.
- Employee Assistance Programme - Mental Health and wellbeing support.
- Bippit - Financial Advice.
- Access to Boeing UKI Discount Program.
- Increase in Vacation with length of service.
Come and join the Boeing Family. Please send us your application documents, including your salary expectations and your earliest possible start date. Applicants with disabilities will be given priority consideration if they have the same qualifications and suitability. We look forward to your application exclusively through our online job board.
Customer Support Specialist - Contingent work employer: Boeing Distribution Services Inc.
Contact Detail:
Boeing Distribution Services Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - Contingent work
✨Tip Number 1
Familiarise yourself with the aviation industry, especially in customer service roles. Understanding the specific challenges and needs of customers in this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your SAP skills, particularly if you have access to training resources. Being able to demonstrate familiarity with ERP systems like SAP HANA can give you a competitive edge.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be interacting with international customers, being clear and concise is crucial for effective support.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will highlight your proactive approach to customer service during the interview.
We think you need these skills to ace Customer Support Specialist - Contingent work
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Specialist at Boeing. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: If you have experience in customer service, especially within the aviation sector or wholesale, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your skills in managing customer inquiries and resolving issues.
Showcase Your Skills: Boeing is looking for strong organisational skills and attention to detail. In your application, mention any experience with SAP or ERP systems, as well as your proficiency in MS Office, particularly Excel. This will show that you are well-equipped for the role.
Craft a Strong Cover Letter: Your cover letter should express your passion for customer interaction and your proactive approach to problem-solving. Make it personal by explaining why you want to work for Boeing and how you can contribute to their team.
How to prepare for a job interview at Boeing Distribution Services Inc.
✨Research the Company
Before your interview, take some time to learn about Boeing and its role in the aviation industry. Understanding their values, mission, and recent developments will help you tailor your responses and show genuine interest.
✨Prepare for Customer Scenarios
As a Customer Support Specialist, you'll be dealing with various customer inquiries and issues. Prepare examples of how you've successfully handled customer complaints or resolved delivery problems in the past to demonstrate your problem-solving skills.
✨Familiarise Yourself with SAP and MS Office
Since experience with SAP and proficiency in Excel are advantageous, brush up on these tools before the interview. Be ready to discuss any relevant experience you have and how you can leverage these skills in the role.
✨Showcase Your Communication Skills
Effective communication is key in customer support. During the interview, practice clear and concise responses. Highlight your ability to keep customers informed about their orders and how you handle changes or delays.
