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- Tasks: Administer undergraduate programmes, resolve queries, and maintain student data.
- Company: Join King's Business School, a top-rated management institution in the UK.
- Benefits: Enjoy a diverse community, professional development opportunities, and a supportive work environment.
- Why this job: Be part of a friendly team, support students, and enhance your skills in a dynamic setting.
- Qualifications: Administrative experience in Higher Education, strong communication, and IT skills required.
- Other info: Full-time role until July 2026, with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
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About us: King's Business School has grown into a leading management institution, rated in the top five for business and management undergraduate studies in UK undergraduate studies. We are the ninth faculty at King's College London and are a friendly and diverse community committed to providing the highest quality teaching and research.
About the role: We are looking for an experienced, enthusiastic and organised Senior Programme Officer to administer the delivery of our undergraduate taught programmes and modules. The Senior Programme Officer role provides essential support to students and academics in King's Business School. Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as timetabling and assessment, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle. Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and process, and be part of professional networks promoting best practice. As part of the King's community, you'll work alongside inspiring academic staff, administrators and students. This is a full-time post with a fixed end date of 10-Jul-2026.
About you: To be successful in this role, we are looking for candidates to have the following skills and experience:
- Essential criteria
- Substantial administrative experience preferably within a Higher Education environment.
- Excellent written and oral communication skills including the ability to receive, understand and convey information to a range of audiences.
- Excellent time management and organisational planning skills with attention to detail and accuracy.
- Excellent working knowledge of IT systems, such as Microsoft 365 and student records systems (SITS).
- Strong analytical skills and a data driven decision making approach, utilising appropriate information as required.
- Experience of stakeholder management and the ability to work flexibly in a professional and assured manner.
- Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner.
- Collaborative and relationship-oriented approach to teamwork; using initiative and creativity to explore ways to improve and adjust levels and quality of service.
- Proactive approach, and the ability to work independently.
- Desirable criteria
- Degree level or equivalent qualification or experience.
- Experience of using virtual learning environments.
- Experience providing pastoral care to students and signposting internal and external resources.
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.
As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our 'How we Recruit' pages. Interviews are due to be held 2-3 weeks following the application closing date.
Senior Programme Officer (FTC) employer: Kings College London
Contact Detail:
Kings College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Programme Officer (FTC)
✨Tip Number 1
Familiarise yourself with the specific administrative processes and regulations within higher education. Understanding these will not only help you in the role but also demonstrate your commitment and readiness to tackle the responsibilities of a Senior Programme Officer.
✨Tip Number 2
Network with current or former employees of King's Business School or similar institutions. Engaging with them can provide valuable insights into the culture and expectations of the role, which can be beneficial during interviews.
✨Tip Number 3
Showcase your experience in managing complex queries and stakeholder relationships. Prepare examples that highlight your problem-solving skills and ability to maintain professionalism in challenging situations, as these are crucial for the role.
✨Tip Number 4
Brush up on your IT skills, particularly with Microsoft 365 and student records systems like SITS. Being proficient in these tools will not only make you more efficient but also show that you're ready to hit the ground running.
We think you need these skills to ace Senior Programme Officer (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Programme Officer position. Tailor your application to highlight how your experience aligns with these specific needs.
Craft a Strong Supporting Statement: In your supporting statement, clearly address each of the essential criteria listed in the job advert. Use specific examples from your past experiences to demonstrate how you meet these criteria effectively.
Highlight Relevant Experience: Emphasise your administrative experience, particularly within a Higher Education environment. Mention any relevant IT skills, such as proficiency in Microsoft 365 and student records systems, as well as your experience in stakeholder management.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Kings College London
✨Showcase Your Administrative Experience
Make sure to highlight your substantial administrative experience, especially if it's within a Higher Education environment. Be ready to discuss specific examples of how you've successfully managed complex queries and supported various activities.
✨Demonstrate Communication Skills
Prepare to showcase your excellent written and oral communication skills. Think of instances where you effectively conveyed information to diverse audiences, and be ready to explain how you handle feedback and complaints professionally.
✨Emphasise Time Management and Organisation
Since the role requires excellent time management and organisational skills, come prepared with examples that demonstrate your attention to detail and ability to prioritise tasks in a fast-paced environment.
✨Familiarity with IT Systems
Brush up on your knowledge of Microsoft 365 and student records systems like SITS. Be prepared to discuss how you've used these tools in previous roles to maintain accurate data and support decision-making.
