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- Tasks: Lead daily operations, motivate staff, and ensure guests have an amazing experience.
- Company: Join Atlas Hotels, a leading name in the hospitality industry with 59 hotels across the UK.
- Benefits: Enjoy discounted hotel stays, food perks, wellness support, and a generous annual bonus.
- Why this job: Be part of a vibrant team that values growth, inclusivity, and exceptional guest service.
- Qualifications: No specific qualifications required; just bring your passion for hospitality and teamwork.
- Other info: Flexible work hours and a supportive environment for personal development await you!
The predicted salary is between 31000 - 41000 £ per year.
Hours: 40 hours across 5 days per week
Salary: £37,000 pa
Location: Atlas Hotels, Holiday Inn Glasgow Theatreland
Benefits include:
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton, Holiday Inn) at only £25 per night, with 50% off food and drink when staying for leisure
- Worldwide substantial employee discount at 5,000+ IHG Hotels globally
- Annual bonus cash payment after 2 years of service as a 'thank you'
- Holiday allowance increases with length of service
- Atlas Friends & Family Discount, up to 45% off
- Monthly cash rewards via our platform
- HSF Health Plan for dental, optical, and health costs
- Access to HSF Perkbox for deals and discounts
- Online GP, free counselling, wellness support, 24-hour helpline
- Auto-enrolment pension scheme through The Peoples Pension
- Referral bonus of £250 for successful employee referrals
- Employee recognition programs and annual awards
- 4-week work rota for work-life balance
- Free/discounted food on shift
Role Overview:
Employee Responsibilities:
- Ensure smooth daily operations, coordinate staff, and deliver excellent guest experiences
- Supervise and motivate Team Leaders & Team Members
- Model Atlas Values and foster a learning culture
- Communicate effectively with all staff levels
- Support performance reviews and onboarding of new employees
- Uphold employee relations policies and address issues appropriately
- Organize meetings and events for staff
Guest Experience:
- Ensure guests have a great experience and receive excellent service
- Represent the Atlas brand positively
- Support quality evaluations and standards adherence
- Manage guest feedback and complaints using service recovery principles
- Maintain cleanliness, hygiene, and safety standards
Financial and Business Management:
- Understand hotel P&L and support budget targets
- Drive Food & Beverage revenue and manage stock effectively
Other Responsibilities:
- Ensure compliance with H&S, GDPR, financial controls, and company policies
- Support audits and compliance reviews
- Commit to personal development and career growth
Interested? Click 'apply' now to become our Operation Manager and explore a world of opportunity. Atlas Hotels are Disability Confident Committed. We welcome applications from disabled candidates. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any support or adjustments needed. For feedback on the application process, please contact us at the same email.
Operations Manager employer: Atlas Hotels Ltd
Contact Detail:
Atlas Hotels Ltd Recruiting Team
HR@atlashotels.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the Atlas Hotels brand and its values. Understanding their mission and culture will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees of Atlas Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Operations Manager role.
✨Tip Number 3
Prepare to discuss your experience in managing teams and improving guest experiences. Be ready with specific examples that showcase your leadership skills and how you've successfully handled challenges in previous roles.
✨Tip Number 4
Research the latest trends in the hospitality industry, particularly around guest experience and operational efficiency. Being knowledgeable about current challenges and innovations will show your commitment to the role and the industry.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the hospitality sector. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent guest experiences and your ability to lead teams effectively. Mention specific examples from your past roles that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise skills such as team leadership, financial management, and guest relations. Provide concrete examples of how you've successfully managed these areas in previous positions to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an operations manager role.
How to prepare for a job interview at Atlas Hotels Ltd
✨Know the Company Inside Out
Before your interview, make sure to research Atlas Hotels thoroughly. Understand their values, mission, and the specific role of Operations Manager. This will help you align your answers with what they are looking for.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll be supervising and motivating team members. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts, showcasing your leadership style.
✨Prepare for Guest Experience Scenarios
Expect questions about how you would handle guest complaints or ensure excellent service. Think of specific situations where you improved guest satisfaction and be ready to discuss your approach to service recovery.
✨Showcase Financial Acumen
Since the role involves understanding hotel P&L and budget targets, be prepared to discuss your experience with financial management. Highlight any relevant achievements in driving revenue or managing costs effectively.
