Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service operations for Cisco's Expert Care customers and manage incident resolution.
- Company: Join a leading tech company focused on delivering exceptional service to clients.
- Benefits: Enjoy hybrid work, a dedicated training budget, and a collaborative culture.
- Why this job: Make a real impact by enhancing customer relationships and driving service excellence.
- Qualifications: Experience in service delivery or technical account management is essential.
- Other info: This role requires UK Sole National with active SC Security Clearance.
The predicted salary is between 60000 - 65000 £ per year.
Location: Farnborough, Reading & Client Sites
Type: Permanent | Salary: £60,000–£65,000
Clearance: UK Sole National with active SC Security Clearance
Step Into a Key Strategic Role
We are seeking a skilled Service Delivery Manager to support and lead service operations for Cisco’s Expert Care customers, serving as a critical interface between Cisco’s delivery teams and customer operational stakeholders. You will be responsible for ensuring the successful delivery of technical support services, driving incident resolution, managing operational performance, and fostering strong customer relationships. The ideal candidate will bring deep service delivery experience, excellent coordination skills, and a strong understanding of Cisco services and escalation processes.
What You’ll Be Doing
- Act as the dedicated service delivery lead for multiple Cisco Expert Care customers
- Oversee services such as PCM, TSOM, and legacy offerings (e.g., TS/SP Advantage, FTS)
- Coordinate with Cisco’s internal teams (Consulting Engineers, Learning Advisors, etc.)
- Manage the full incident lifecycle — act as an escalation point and drive resolution
- Lead Quarterly Business Reviews (QBRs) — showcase value, build trust, drive insight
- Conduct post-incident reviews and trend analysis to drive continuous improvement
- Monitor service performance, mitigate risks, and align with contractual KPIs & SLAs
- Collaborate closely with Cisco account teams and internal support organisations
What You’ll Bring
- Experience in service delivery, technical account management, or customer success
- Deep understanding of Cisco services, delivery frameworks, and escalation protocols
- Strong communication and stakeholder engagement skills
- Calm under pressure — confident handling service escalations
- Able to manage multiple customers and changing priorities
- ITIL familiarity and enterprise support experience is a bonus
Work Style
- Hybrid remote with occasional travel to client sites
- Collaborative culture with delivery excellence at the heart
- Dedicated training budget/program tailored to your goals
Ready to Lead the Way in Service Delivery? Apply today through or message us directly here on LinkedIn. Let’s talk about how your leadership and expertise can make a difference.
Service Delivery Lead employer: Networkology
Contact Detail:
Networkology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead
✨Tip Number 1
Familiarise yourself with Cisco's services and delivery frameworks. Understanding the specific offerings like PCM and TSOM will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your discussions with us.
✨Tip Number 3
Prepare to discuss your experience with incident management and escalation processes. Be ready to share specific examples of how you've successfully resolved issues and improved service delivery in past roles.
✨Tip Number 4
Showcase your ability to manage multiple priorities effectively. Highlighting your organisational skills and calmness under pressure will resonate well, especially since this role involves juggling various customer needs.
We think you need these skills to ace Service Delivery Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Service Delivery Manager position. Familiarise yourself with Cisco services and the specific skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in service delivery, technical account management, and customer success. Emphasise your understanding of Cisco services and any experience with ITIL frameworks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and how your experience aligns with the role. Mention specific examples of how you've successfully managed service delivery and built strong customer relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Networkology
✨Understand Cisco Services
Make sure you have a solid grasp of Cisco's services and delivery frameworks. Familiarise yourself with the specific offerings mentioned in the job description, such as PCM and TSOM, so you can discuss them confidently during the interview.
✨Showcase Your Coordination Skills
As a Service Delivery Lead, you'll need to demonstrate excellent coordination abilities. Prepare examples from your past experiences where you've successfully managed multiple stakeholders or projects simultaneously, highlighting your organisational skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle service escalations and incident management. Think of specific scenarios where you've resolved issues under pressure, and be ready to explain your thought process and the outcomes.
✨Emphasise Relationship Building
Strong customer relationships are key in this role. Be prepared to discuss how you've built trust with clients in previous positions, and share strategies you've used to maintain those relationships over time.
