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- Tasks: Lead the integration of technology and workplace services to enhance employee experience.
- Company: Join NFU Mutual, a top UK insurance and financial services company with over 110 years of excellence.
- Benefits: Enjoy hybrid working, annual bonuses, private medical insurance, and a family-friendly policy.
- Why this job: Shape the future of workplace technology while driving innovation and inspiring teams.
- Qualifications: Experience in workplace IT services management and a degree or equivalent industry experience required.
- Other info: We celebrate diversity and encourage applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
This role is a newly created opportunity to lead the roadmap of all end user services and play a pivotal role in integrating technology and workplace services to enhance the employee experience. It is a hybrid role with up to 80% homeworking and 20% in Stratford-upon-Avon.
As a Workplace Services Manager, you will ensure seamless technology integration and exceptional service delivery. This role supports the optimisation of workplace technology, including end-user devices and Microsoft productivity tools, to drive business success. You will take ownership of a wide spectrum of IT services, ensuring seamless service delivery and an exceptional digital experience across the business.
Your responsibilities will include overseeing day-to-day activities, managing critical vendor relationships, and guiding a talented team in delivering secure, compliant, and user-friendly M365 services. You will engage with senior stakeholders, spot opportunities for improvement, and implement impactful change to drive innovation.
About you:
- Strong background in running a workplace service that incorporates M365.
- Experience in workplace IT services management, including operational support and strategic planning.
- Proven track record in leading complex IT delivery projects for integrated solutions.
- Experience in hardware and device deployment, including day-to-day support and service assurance.
- Strong vendor and supplier management skills.
- Effective leadership skills for managing, coaching, and developing teams.
- Strong stakeholder relationship management skills.
- Strategic planning and governance experience.
- Customer-centric approach to ensure reliable service delivery.
- Strong communication and interpersonal skills.
- Proven ability in project execution and delivery, managing resources effectively.
Qualifications:
- Degree or equivalent industry experience (Essential).
- ITIL Foundation certification (Desirable).
At NFU Mutual, we support an inclusive workplace and value all differences that make us unique. We celebrate creativity and innovation from diverse perspectives and experiences. We encourage candidates to discuss any adjustments or accommodations they need throughout our recruitment process.
Rewards and Benefits:
- Annual bonus (up to 25% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- Private medical insurance + options to add family members
- Access to savings at High Street brands, travel and supermarkets
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Volunteering - volunteer in the community for one day each year
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual, we pride ourselves on being "a great place to work" and have received numerous awards for our workplace culture. We empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contributions.
IT Workplace Services Manager employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Workplace Services Manager
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its applications, as this role heavily involves managing these tools. Consider taking online courses or certifications to deepen your understanding and showcase your commitment to mastering the technology.
✨Tip Number 2
Network with professionals in the IT workplace services field, especially those who have experience with end-user services. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams during the interview. Highlight specific examples where you've successfully led projects or improved service delivery, as this will resonate well with the hiring managers.
✨Tip Number 4
Research NFU Mutual's culture and values to align your responses during interviews. Understanding their commitment to inclusivity and employee wellbeing can help you articulate how you would contribute positively to their workplace environment.
We think you need these skills to ace IT Workplace Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workplace IT services management, particularly with M365 and vendor management. Use specific examples that demonstrate your leadership skills and project execution capabilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for integrating technology and enhancing employee experiences. Mention how your background aligns with the role's requirements and your vision for the future of workplace technology.
Highlight Relevant Qualifications: Clearly state your qualifications, including your degree and any certifications like ITIL Foundation. Emphasise your experience in strategic planning and governance, as these are crucial for the role.
Showcase Soft Skills: Don't forget to highlight your strong communication and interpersonal skills. Provide examples of how you've effectively managed stakeholder relationships and led teams to success in previous roles.
How to prepare for a job interview at NFU Mutual
✨Showcase Your Strategic Vision
As an IT Workplace Services Manager, it's crucial to demonstrate your ability to think strategically. Prepare examples of how you've previously integrated technology and workplace services to enhance employee experiences. Highlight any successful projects where you identified opportunities for improvement and implemented impactful changes.
✨Emphasise Leadership Skills
This role requires effective leadership, so be ready to discuss your experience in managing and developing teams. Share specific instances where you coached team members or led complex IT delivery projects, showcasing your ability to inspire and motivate others towards achieving common goals.
✨Prepare for Stakeholder Engagement
Engaging with senior stakeholders is a key part of this role. Be prepared to discuss how you've successfully managed stakeholder relationships in the past. Think about how you can communicate technical concepts to non-technical audiences and ensure that their needs are met through your IT services.
✨Demonstrate Customer-Centric Approach
A customer-centric mindset is essential for ensuring reliable service delivery. Prepare to share examples of how you've prioritised customer needs in your previous roles. Discuss how you’ve gathered feedback and made adjustments to improve service quality, ensuring a positive experience for end-users.
