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- Tasks: Assist customers and enhance their shopping experience every day.
- Company: Join a friendly team focused on customer satisfaction and employee development.
- Benefits: Enjoy flexible hours, competitive pay, and a range of perks including discounts and bonuses.
- Why this job: Grow your career in a supportive environment that values your wellbeing and development.
- Qualifications: Previous customer service experience is preferred but not essential.
- Other info: Flexible working options available; apply now to start your journey!
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. Permanent and Part-time, 20 hours per week.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £11.44phr
- 18 yrs - 20 yrs £10.79phr
- Under 18 yrs £7.94 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.
If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process. Apply now!
Customer Service Assistant employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your approach during interviews.
✨Tip Number 2
Prepare to share specific examples from your past experiences where you provided excellent customer service. Highlighting these instances can demonstrate your capability and fit for the role.
✨Tip Number 3
Show enthusiasm for the role and the company during your interactions. A positive attitude can make a significant difference, especially in customer-facing positions.
✨Tip Number 4
Be ready to discuss how you handle difficult situations or challenging customers. This shows your problem-solving skills and ability to maintain a high level of service under pressure.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Use specific examples that demonstrate your ability to provide excellent customer experiences, as this is a key focus for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you want to work for this company and how your skills align with their values of creating a helpful and friendly environment.
Showcase Your Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are essential for a Customer Service Assistant and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service.
How to prepare for a job interview at Wickes
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight any relevant experience that demonstrates your ability to handle various customer situations with a positive attitude.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with their approach to customer service and employee development. This will help you align your answers with what they are looking for and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, training opportunities, and company culture. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Demonstrate Flexibility and Team Spirit
As the role may involve working part-time and in various capacities, emphasise your flexibility and willingness to work as part of a team. Share examples of how you've successfully collaborated with others in previous roles to enhance the customer experience.
