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- Tasks: Support client onboarding, billing, and administrative tasks for our dynamic teams.
- Company: Join LCP Delta, a multi-award winning company focused on energy transition research and tech solutions.
- Benefits: Enjoy hybrid working, professional study support, and a comprehensive wellbeing package.
- Why this job: Be part of a fun, collaborative culture that values personal and professional growth.
- Qualifications: Strong communication skills, attention to detail, and experience with Microsoft Office are essential.
- Other info: We promote inclusivity and welcome applicants needing adjustments during the hiring process.
The predicted salary is between 30000 - 42000 £ per year.
LCP Delta are looking for a Client Support Administrator to deliver key administrative functions focused on our Subscription Research and Tech & Data teams. As Client Support Administrator you will play a key role in onboarding new clients, making sure they receive our services quickly; administer our financial systems, making sure clients are billed on time; maintain internal systems, such as revenue trackers and CRM, to help us manage and grow our services; and other administrative functions to support the smooth running of these teams and our services.
This role will sit across two teams. The administrative duties required in each of these teams is very similar.
- The Subscription Research team provides research to around 100 clients in a range of energy transition areas including electric vehicles (EVs), hydrogen, energy storage and power markets. Clients subscribe to our research on an annual basis and receive a range of insights, data and support over that period. We have international and UK based clients. The Subscription Research team is 45 people based across Edinburgh, London, Paris, Berlin and remote locations. This postholder would work closely with the Head of Subscription Research and Client Support Manager who are both based in Edinburgh.
- The Tech & Data team produce subscription-based SaaS software platforms for a range of clients, with a key focus on energy storage and power markets. We are a team of coders and consultants based between our London and Edinburgh office. The postholder would work closely with the Head of Tech and Data who is based in London.
What will you be doing?
- Invoicing and billing clients
- Contract administration
- Onboarding new clients onto LCP’s systems
- Identifying opportunities to improve administrative processes and systems
- Maintaining our Subscriber Book (record of all services for clients) by keeping records up-to-date and adding new entries
- Support revenue and KPI tracking
- Support team members with the process to renew client accounts
- Administering the online Research Portal by uploading reports
- Uploading contacts and updating accounts in CRM
- Other administrative duties as required
- Working closely with LCP’s Finance, Legal and Compliance teams to understand and align with their systems, as well as with LCP Delta’s Client Support Manager
- Working with LCP Delta’s Subscription Research and Tech & Data teams to provide support on administrative functions, especially around billing and contracts
- On occasions liaising directly with clients
What skills, experience and qualities are we looking for?
- Excellent communication and interpersonal skills
- Ability to work with a wide range of team members and external clients, including international clients
- Excellent administration skills and attention to detail
- Great organisational skills
- Experience of Microsoft Office programmes, including Excel
- Ability to take initiative and identify improvements for administrative processes
- Ability to manage own workload
- Ability to effectively work with different software and systems such as CRM, billing and finance software
- Ability to pick up unfamiliar software
- Experience of invoicing and billing
- Experience of using PowerBI dashboards is preferable but not essential
What’s in it for you?
Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:
- Hybrid working (varies by role and department)
- Professional study support (where applicable)
- Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks
- Life assurance (6 x salary)
- Income protection
- Enhanced maternity/paternity/adoption and shared parental leave
- 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
- Private medical insurance
- Discounted gym memberships, critical illness and dental insurance through our flexible benefits
- Cycle to work scheme
- Digital GP services
- Discretionary bonus scheme
- Season ticket loans
- Volunteering opportunities
- Electric vehicle salary sacrifice scheme (qualifying period applies)
And much more! We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address - accessibilityaware@lcp.uk.com to discuss how we can support you with your application.
LCP currently holds a sponsorship license for skilled worker visas, allowing us to assist with applications aligning with the UK Government's criteria for skilled worker sponsorship. If you anticipate needing sponsorship for a skilled worker visa, we recommend reviewing the sponsorship criteria for your desired role before applying to LCP.
LCP operates a Preferred Supplier List (PSL) for recruitment agencies which is reviewed annually. We do not accept unsolicited CVs from agencies who are not part of our current PSL. LCP only pay agency fees where we have a signed agreement in place, and the agency has been instructed by a member of our recruitment team to supply CVs via the Applicant Tracking System (ATS) for a legitimate, open vacancy. If this process is not adhered to, LCP reserve the right to contact these candidates directly and have discussions with them without paying any agency fees. We do not pay agency fees when speculative and unsolicited CVs are submitted to any employee or Partner at LCP.
Client Support Administrator employer: Lane Clark & Peacock LLP.
Contact Detail:
Lane Clark & Peacock LLP. Recruiting Team
accessibilityaware@lcp.uk.com
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Administrator
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as CRM and billing software. Being able to demonstrate your proficiency or willingness to learn these tools can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have with invoicing and contract administration. Be prepared to discuss how you've successfully managed similar tasks in past roles, as this will show your capability to handle the responsibilities of the Client Support Administrator position.
✨Tip Number 3
Research LCP Delta’s Subscription Research and Tech & Data teams to understand their services and client base. This knowledge will help you tailor your conversations during interviews and show your genuine interest in the role and the company.
✨Tip Number 4
Prepare examples of how you've improved administrative processes in previous roles. Being able to share specific instances where you've identified inefficiencies and implemented solutions will demonstrate your proactive approach and problem-solving skills.
We think you need these skills to ace Client Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Client Support Administrator role. Focus on your administrative skills, attention to detail, and any experience with invoicing or CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for LCP Delta. Mention specific examples of how you've successfully managed client relationships or improved administrative processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, especially Excel, and any experience with PowerBI dashboards. Also, mention your ability to work with various software systems, as this is crucial for the role.
Show Enthusiasm for the Company: Demonstrate your interest in LCP Delta by mentioning their focus on energy transition areas and how you can contribute to their mission. Research the company culture and values, and reflect this in your application.
How to prepare for a job interview at Lane Clark & Peacock LLP.
✨Showcase Your Communication Skills
As a Client Support Administrator, you'll need excellent communication skills. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples of how you've successfully interacted with clients or team members in the past.
✨Highlight Your Organisational Skills
This role requires great organisational skills. During the interview, discuss your experience managing multiple tasks and prioritising effectively. You might want to mention specific tools or methods you use to stay organised, especially when handling administrative duties.
✨Familiarise Yourself with Relevant Software
Knowledge of Microsoft Office, CRM systems, and billing software is crucial for this position. Make sure to mention any relevant experience you have with these tools. If you have experience with PowerBI dashboards, even better! Be ready to discuss how you've used these systems in previous roles.
✨Demonstrate Your Initiative
The ability to identify improvements in administrative processes is key. Prepare to share examples of times when you've taken the initiative to streamline processes or improve efficiency in your previous roles. This will show that you're proactive and can contribute positively to the team.
