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- Tasks: Become a Product Genius, enhancing customer experiences and supporting the sales journey.
- Company: Join Arnold Clark, a leading name in the automotive industry, known for its commitment to customer service.
- Benefits: Enjoy 33 days holiday, retail discounts, private healthcare, and opportunities for training and progression.
- Why this job: This role offers a chance to grow in a supportive team while making a real impact on customers' journeys.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning and teamwork.
- Other info: Work a 40-hour week with a set rota, including weekends, and clear pathways to car sales.
The predicted salary is between 24000 - 36000 £ per year.
At Arnold Clark, you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. This expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond.
As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties:
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
You’ll work a five-day week on a set rota that includes weekends (40 hours per week).
Your profile:
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Rewards:
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Customer Service Executive New employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive New
✨Tip Number 1
Familiarise yourself with Arnold Clark's products and services. Understanding the vehicles they offer and their unique selling points will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone the extra mile for customers in previous roles. This will highlight your commitment to creating exceptional experiences, which is key for a Product Genius.
✨Tip Number 3
Research the company culture at Arnold Clark. Understanding their values and mission will allow you to align your responses during discussions, demonstrating that you're not just a fit for the role but also for the team.
✨Tip Number 4
Prepare questions about career progression within the company. Showing your eagerness to grow into car sales will reflect your ambition and commitment to the role, making you a more attractive candidate.
We think you need these skills to ace Customer Service Executive New
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Arnold Clark is looking for in a Customer Service Executive. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Customise your CV to reflect your customer service experience and communication skills. Use specific examples that demonstrate your ability to enhance customer experiences and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn and progress within the company, as well as any relevant experience you have in sales or customer service.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BMW Group Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role of a Product Genius.
✨Demonstrate Your Knowledge of Vehicles
Since the role involves understanding vehicles and their features, do some research on the products offered by Arnold Clark. Being able to discuss specific models or features during the interview will show your commitment and readiness to learn.
✨Highlight Teamwork Skills
As a Product Genius, you'll be part of a cohesive team. Be prepared to discuss how you've successfully worked in teams before, and share examples of how you contributed to achieving team goals or supported your colleagues.
✨Express Your Desire for Career Progression
Since Arnold Clark values progression, make it clear that you're eager to grow within the company. Talk about your long-term career goals and how you see yourself advancing into car sales, showing that you're committed to your professional development.
