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- Tasks: Lead shifts, inspire your team, and create the ultimate Starbucks Experience for customers.
- Company: Join a community-focused company where your voice matters and passion for service shines.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, life insurance, and comprehensive training.
- Why this job: Be part of a supportive culture that promotes growth and values your contributions.
- Qualifications: Previous coaching or supervisory experience in customer-facing roles is essential.
- Other info: Flexible hours include mornings, evenings, and weekends; perfect for students!
The predicted salary is between 24000 - 36000 £ per year.
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor, you’ll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products., Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
-Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
-Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
-Identifying teachable moments to share best practices with the team
-Executing store operations during scheduled shifts, including organising opening and closing duties
-Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
-Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products
You’ll need previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.
Given the nature of our stores, our working hours could include early mornings, evenings, weekends.
What we offer
-28 days holiday a year (including Bank Holidays)
-Free drinks and discounted food when you’re on shift, including £1 food items
-A free bag of coffee each month and a 30% partner discounts on food, beverages, and merchandise in Starbucks stores when not at work
-Third party discounts including 10% in Southern Co-op food stores
-Life insurance
-Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
-Career progression because here we actively promote internally
So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
What is our process?
Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding
Shift Supervisor employer: Cobra Coffee
Contact Detail:
Cobra Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've created positive experiences for customers in previous roles, as this aligns perfectly with our values at Starbucks.
✨Tip Number 2
Highlight any experience you have in coaching or leading a team. We value leaders who can inspire and motivate their team, so be ready to discuss how you've successfully managed shifts or resolved conflicts in the past.
✨Tip Number 3
Familiarize yourself with Starbucks operational policies and procedures. Understanding our standards for cash handling, safety, and customer service will demonstrate your commitment to maintaining a high-quality environment.
✨Tip Number 4
Be prepared to discuss how you would handle potential issues that may arise during a shift. Problem-solving is key in this role, so think of examples where you've successfully navigated challenges in a fast-paced environment.
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous coaching or supervisory experience in customer-facing roles. Emphasize any relevant skills that align with the responsibilities of a shift supervisor, such as team leadership and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to inspire and motivate a team. Mention specific examples from your past experiences that demonstrate your capability to create a positive learning environment.
Prepare for the Interview: Anticipate questions related to team management, conflict resolution, and operational activities in retail or hospitality. Be ready to discuss how you would handle various scenarios that may arise during a shift.
Show Enthusiasm for Starbucks Culture: In your application and during the interview, express your understanding of and alignment with Starbucks' values and culture. Highlight your commitment to providing high-quality service and creating memorable experiences for customers and partners alike.
How to prepare for a job interview at Cobra Coffee
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to create a positive experience for customers in your previous roles.
✨Demonstrate Leadership Skills
As a shift supervisor, you'll be leading a team. Highlight your previous coaching or supervisory experience and discuss how you inspire and motivate your team to achieve their best.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various challenges that may arise during a shift. Think of examples from your past experiences where you successfully resolved issues and improved the customer experience.
✨Familiarize Yourself with Starbucks Operations
Research Starbucks' operational policies and procedures, especially regarding cash handling and safety. Showing that you understand these guidelines will demonstrate your readiness to ensure a safe and efficient working environment.
