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- Tasks: Lead a global support team for critical trading applications in energy and commodities.
- Company: Join a fast-growing tech-driven financial services firm shaking up the energy trading sector.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Why this job: Be at the forefront of energy trading tech, driving improvements and making a real impact.
- Qualifications: Experience in application support within energy trading and strong incident management skills required.
- Other info: This role offers significant responsibility and the chance to shape best practices in a dynamic environment.
The predicted salary is between 66000 - 88000 £ per year.
Referment is working with a high-growth, technology-led financial services firm that’s making serious waves in the energy trading space. We’re on the hunt for an Application Support Manager to lead their global front-line support team — a critical role at the heart of their trading operations.
If you’re passionate about delivering high-performance support in a fast-paced, regulated environment and have deep knowledge of energy or commodities trading systems, this is the opportunity for you.
Why This Role Stands Out
You’ll be leading a 24/5 global support function that underpins front-to-back trading activity across energy, commodities, and financial markets. The systems you’ll support are mission-critical: think real-time market data, order management, risk engines, and trading platforms. This firm is scaling fast – you’ll be given real responsibility and the freedom to drive process improvements, implement automation, and shape best practice.
Key elements of the role include, but are not limited to the following duties:
- Leading a team of front-line analysts supporting business-critical trading applications globally
- Handling high-priority incidents (P1/P2), ensuring rapid resolution and clear business communication
- Monitoring Jira queues, alerts, and input streams to drive service performance
- Collaborating closely with dev and infra teams to enhance system resilience and availability
- Identifying repeated issues and driving root-cause resolution with an eye on uptime and operational excellence
Experience in the following is essential to be considered for the role:
- Strong experience managing application support engineers in energy or commodities trading environments
- Solid understanding of energy markets, trading platforms, market data feeds, and risk systems
- Exceptional incident management, communication, and stakeholder handling skills
- Experience working in regulated environments and understanding compliance requirements
This is more than a support role; it’s a chance to own a function that keeps global energy markets moving. If you thrive in high-pressure environments and love being close to the action in trading tech, we want to hear from you.
Application Support Manager - Energy Trading (Ref: -8725) employer: Referment
Contact Detail:
Referment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager - Energy Trading (Ref: -8725)
✨Tip Number 1
Familiarise yourself with the specific energy trading systems and platforms mentioned in the job description. Understanding how these systems operate will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals already working in energy trading or application support roles. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with incident management and stakeholder communication. Be ready to share specific examples of how you've handled high-pressure situations in the past, as this is crucial for the role.
✨Tip Number 4
Stay updated on current trends and challenges in the energy trading market. Being knowledgeable about recent developments will not only impress your interviewers but also show that you're proactive and engaged in the industry.
We think you need these skills to ace Application Support Manager - Energy Trading (Ref: -8725)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, particularly in energy or commodities trading environments. Emphasise your incident management skills and any relevant technical knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the energy trading sector. Mention specific examples of how you've successfully managed high-priority incidents and improved processes in previous roles.
Showcase Relevant Skills: Clearly outline your understanding of trading platforms, market data feeds, and risk systems. Use specific terminology from the job description to demonstrate your familiarity with the industry.
Prepare for Technical Questions: Anticipate technical questions related to application support and incident management. Be ready to discuss your approach to resolving issues and improving system resilience, as these are key aspects of the role.
How to prepare for a job interview at Referment
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of energy trading systems, market data feeds, and risk management tools. Be prepared to discuss specific technologies you've worked with and how they relate to the role.
✨Demonstrate Incident Management Skills
Prepare examples of high-priority incidents you've managed in the past. Highlight your approach to rapid resolution and effective communication with stakeholders during these situations.
✨Emphasise Team Leadership Experience
As this role involves leading a team, be ready to discuss your leadership style and experiences. Share how you've motivated teams, handled conflicts, and driven process improvements in previous roles.
✨Understand Compliance and Regulatory Requirements
Familiarise yourself with the compliance landscape in energy trading. Be prepared to discuss how you’ve ensured adherence to regulations in your past roles and how you would approach this in the new position.
