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For Companies At a Glance
- Tasks: Solve complex technical issues and support customers with expert advice.
- Company: Join Fortinet, a leader in cybersecurity with over 20 years of innovation.
- Benefits: Enjoy a diverse work environment and a competitive rewards package.
- Why this job: Make a real impact on global security while growing your tech skills.
- Qualifications: Strong technical skills, problem-solving passion, and some programming experience required.
- Other info: Ideal for those eager to learn about cutting-edge technologies.
The predicted salary is between 36000 - 60000 £ per year.
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of our rapidly growing business.
As a Senior Escalation Engineer:
- Work alongside members of our support organisation to identify and diagnose the root cause of our customers’ technical issues.
- Take ownership of escalated support cases and ensure each one is managed through to resolution to the customer’s satisfaction.
- Be responsible for replicating problem scenarios, analysing logs, and identifying workarounds.
- Work with our R&D team to clearly communicate bugs and test fixes and ensure speedy resolutions for customers.
- Work on tools to assist others with future debugging and contribute supportability enhancement requests for our program of ongoing product improvement.
- Become a specialist in our Data Loss Prevention and Insider Risk Management solution, and be able to provide expert advice to our customers and partners.
We Are Looking For:
- An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
- Can demonstrate outstanding technical ability or has achieved excellent academic results from a recognized university.
- Has a passion for solving complex problems and reverse engineering things.
- Has experience with REST APIs and JSON.
- Has some level of programming or scripting skills, e.g. Python or Shell scripting.
- A genuine interest in learning about new technologies.
It is also considered a bonus if you have:
- Experience working with Data Loss Prevention (DLP) software.
- In depth Windows or macOS knowledge, ideally with experience of domain administration.
- Working knowledge of Linux and associated tools.
- A practical understanding of how data is protected at rest and in transit, including the particulars of TLS, PKI, encryption, key management, identity management and RBAC.
- Experience with Kubernetes, Google Cloud, or Amazon Web Services (AWS) is a plus.
Why Join Us:
At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
We will only notify shortlisted candidates. Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.
Senior Escalation Engineer- FortiDLP- London employer: Fortinet
Contact Detail:
Fortinet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Escalation Engineer- FortiDLP- London
✨Tip Number 1
Familiarise yourself with Fortinet's products, especially their Data Loss Prevention (DLP) solutions. Understanding the intricacies of these tools will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Fortinet on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Brush up on your technical skills related to REST APIs, JSON, and scripting languages like Python or Shell. Being able to discuss your experience and problem-solving abilities in these areas will set you apart from other candidates.
✨Tip Number 4
Prepare for scenario-based questions that test your troubleshooting skills. Think of specific examples where you've successfully diagnosed and resolved complex technical issues, as this is a key part of the Senior Escalation Engineer role.
We think you need these skills to ace Senior Escalation Engineer- FortiDLP- London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Escalation Engineer role. Emphasise your technical abilities, especially in areas like REST APIs, JSON, and any programming or scripting skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for solving complex problems and your interest in cybersecurity. Mention specific experiences that demonstrate your ability to manage escalated support cases and work collaboratively with teams.
Highlight Relevant Experience: In your application, clearly outline any previous roles or projects where you've worked with Data Loss Prevention software or have experience in domain administration. This will help you stand out as a candidate who meets the job requirements.
Show Enthusiasm for Learning: Express your genuine interest in learning about new technologies in your application. Mention any recent courses, certifications, or self-study efforts related to cybersecurity or data protection that you've undertaken.
How to prepare for a job interview at Fortinet
✨Showcase Your Technical Skills
As a Senior Escalation Engineer, you'll need to demonstrate your technical prowess. Be prepared to discuss your experience with REST APIs, JSON, and any programming or scripting skills you possess, such as Python or Shell scripting. Highlight specific projects where you've successfully solved complex problems.
✨Understand Data Loss Prevention
Since the role focuses on Data Loss Prevention (DLP), make sure you have a solid understanding of DLP concepts and technologies. Brush up on how data is protected at rest and in transit, including encryption and key management. Being able to discuss these topics confidently will set you apart.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you had to diagnose and resolve technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Collaboration Skills
Fortinet values collaboration, so be ready to discuss how you've worked with cross-functional teams in the past. Share examples of how you've communicated technical issues to non-technical stakeholders and collaborated with R&D teams to resolve bugs or improve products.
