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- Tasks: Lead a team, manage store operations, and deliver exceptional customer service.
- Company: Join The Entertainer, a vibrant toy retailer dedicated to creating joyful experiences.
- Benefits: Enjoy flexible pay access, birthday leave, generous discounts, and more perks.
- Why this job: Make a real impact while developing your career in a fun, family-oriented environment.
- Qualifications: Previous supervisory experience or extra responsibilities in retail; tech-savvy and creative.
- Other info: Work 20 hours with flexible shifts, including weekends and holidays, but enjoy Sundays off.
When you join us as a Supervisor at The Entertainer, Chatham The Pentagon Shopping Centre you will be a role model for our Sales Assistants and will support the management team in a busy store with key holder responsibilities. You will be an integral support to your management team in the daily running of the store, showing your managers what you’re all about when running the store independently to cover days off, holidays and when they are off site on Tesco store visits. Every day is different, and we’ll be honest, you will be on your feet for most of the time! Whether that be receiving deliveries, merchandising the latest best sellers, providing excellent customer service or using your newly found toy expertise to recommend the perfect product – this job is demanding!
You will have the opportunity to make a real difference with your colleagues too, playing an important role in coaching and motivating the team to help them achieve the best they can in both their personal development and helping the store deliver exceptional store standards and customer service. With those demands, come rewards, and this is the ideal position for anyone who is looking for the next step in their career. You will learn all about the way we work and with a comprehensive online training package and support, your Entertainer career in management can take you anywhere you want it to!
As a 20 hour Supervisor, your responsibilities will include:
- Opening and closing the store, running the store successfully in the absence of the Store management
- Organising and supervising of daily tasks
- Demonstrating an exceptional customer service experience, inspiring your team to do the same
- Maintaining stock areas, controlling faulty goods and handling deliveries
- Working in your designated Tesco space as and when required
What we will need from you:
- Have a flexible approach to working hours and a commitment to help us resource the store effectively
- Be enthusiastic about your retail career having had valuable supervisory experience or gained extra responsibilities in a Sales Assistant role within a fast-paced retail environment.
- Be tech savvy, showing confidence in using computers and tablets to complete tasks and increase productivity
- Have the ability to identify sales opportunities and implement new ideas, showcasing your creative and commercial flair
On a 20-hour contract, you will be working 4-hour shifts over 5 days. Having a flexible approach and a commitment to help the store operate, it is key that you are able to work these shift patterns, as well as being available to take on overtime when it is required. This might include working hours at any time of the day, perhaps even outside of our normal trading hours opening and closing the store at times, especially at Christmas and in the school holidays. These are some of our busiest times, but remember, our stores are closed on Sundays, so you will always have this as a day off to spend with friends and family.
How you will be rewarded:
- Flexible access to your pay via MyView PayNow
- Birthday Leave plus 30 days holiday
- Generous Entertainer store toy discount
- High Street and leisure discounts
- Cycle to work scheme
- Retail Trust benefits including Virtual GP
- Enhanced maternity and paternity pay
- Life Cover
What our Supervisors say:
"I love working at the Entertainer as no two days are the same. A typical day in the life of a Supervisor would include managing deliveries, merchandising, pricing and finally (and most importantly!) providing excellent customer service to every customer. Interacting with children via our steps at till the point or allowing them to play with us through instore demonstrations is what makes us unique and makes my role so enjoyable. Seeing children leave with a smile on their face and making memories they will take with them when growing up makes for happy, returning customers. We are all one big family at The Entertainer with just one mission to be 'the best loved toyshop'."
We reserve the right to close this vacancy before the published closing date, should we receive sufficient applications for the role, thank you.
Supervisor 20 hours employer: Entertainer
Contact Detail:
Entertainer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor 20 hours
✨Tip Number 1
Familiarise yourself with The Entertainer's values and mission. Understanding what makes them unique, especially their focus on customer experience and creating memorable moments for children, will help you align your answers during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated or coached a team in previous roles. Highlighting your ability to inspire others will resonate well with the management team.
✨Tip Number 3
Be ready to discuss your flexibility and commitment to working varied hours, especially during peak times like Christmas and school holidays. This shows that you're serious about supporting the store's needs.
✨Tip Number 4
Prepare to demonstrate your tech-savviness. Since the role involves using computers and tablets, being able to discuss your experience with technology will give you an edge over other candidates.
We think you need these skills to ace Supervisor 20 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience and any extra responsibilities you've taken on in previous roles. Emphasise your ability to work in a fast-paced retail environment and your enthusiasm for a career in retail.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to supporting the management team. Mention specific examples of how you've motivated a team or improved store standards in past roles.
Showcase Your Tech Savviness: Since the role requires confidence in using computers and tablets, mention any relevant experience you have with technology in your application. Highlight how you've used tech to improve productivity or customer service.
Demonstrate Flexibility: The job requires a flexible approach to working hours. In your application, reassure them of your willingness to adapt to various shift patterns and your availability for overtime, especially during busy periods like Christmas and school holidays.
How to prepare for a job interview at Entertainer
✨Show Your Leadership Skills
As a Supervisor, you'll be expected to lead and motivate your team. During the interview, share examples of how you've successfully managed or supported a team in the past, highlighting your ability to inspire others and maintain high standards.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Be prepared to discuss your approach to providing exceptional service and how you would encourage your team to do the same. Use specific examples from your previous experience to illustrate your points.
✨Be Ready for Flexibility
The job requires a flexible approach to working hours. In your interview, express your willingness to adapt to varying shift patterns and discuss any previous experiences where you've successfully managed a flexible schedule.
✨Highlight Your Tech Savviness
Since the role involves using computers and tablets, make sure to mention your comfort level with technology. Share any relevant experiences where you've used tech to improve productivity or streamline processes in a retail environment.
