At a Glance
- Tasks: Be the friendly face of our Facilities team, managing reception and supporting events.
- Company: Join a century-old company dedicated to building better futures through innovation and inclusivity.
- Benefits: Enjoy flexible hours, competitive salary, profit sharing, and mental health support.
- Why this job: Experience a collaborative culture with opportunities for personal growth and meaningful contributions.
- Qualifications: Strong communication skills, Microsoft Office knowledge, and a customer-focused attitude are key.
- Other info: Applications are reviewed on a rolling basis, so apply early!
The predicted salary is between 28800 - 43200 £ per year.
This is a permanent, full-time vacancy that will close in a month at 23:59 BST.
We have an exciting opportunity for a Front of House Assistant to join our Facilities team in Edinburgh. The role is full-time, working Monday to Friday.
What will your role look like?
You’ll be the first point of contact, providing professional reception services such as greeting clients and staff, managing calls via Microsoft Teams, and coordinating visitor sign-in. Responsibilities include maintaining meeting room schedules, handling bookings for taxis and couriers, managing stationery supplies, and ensuring catering and kitchen areas are clean and stocked. You will support events with room setup and catering, oversee deliveries and support calls, and assist the Facilities Coordinator and Senior Facilities Manager with various tasks. This role follows a rotating weekly shift pattern: 08:00 – 16:00, 09:00 – 17:00, 09:30 – 17:30.
To enjoy and succeed in this role, you will have:
- Strong efficiency and punctuality
- Confident & polite telephone manner
- Working knowledge of Microsoft Office
- Previous customer-facing experience (advantageous)
- Excellent verbal and written communication skills
- Exceptional organisation and time management skills
- Good team working skills, with the ability to work independently
We encourage applications from candidates who may not possess all attributes but are willing to develop the required skills with our support.
Benefits
- A competitive salary and profit share scheme
- Flexible employee benefits package
- Collaborative and supportive work environment
- On-site mental health and wellbeing support
- Opportunities for personal and professional development, mentoring, and access to our learning portal, Aspire
- Regular social activities, three days paid volunteering leave annually, and a birthday leave
- Hybrid working model with two in-office days per week
- Flexible working hours between 7am and 7pm
Please note, applications are reviewed on a rolling basis, so early submissions are encouraged.
About Us
We have been building better futures for over 100 years through diverse teams and innovative solutions in pensions, investments, benefits, and risk consulting. With over 1000 employees, we value inclusive culture and career development, welcoming applicants from all backgrounds. Our hybrid working model combines home and office work, supporting individual needs.
If you require assistance due to a personal requirement, medical condition, or neurological difference during the selection process, please let us know. Join us to make this the best job you’ll ever have.
We Offer
- Our culture rooted in our four values: friendly, confident, partnering, straightforward
- Meaningful job satisfaction through contributing to our purpose
- Competitive salaries, profit sharing, and award-winning benefits
- Flexible working arrangements
- Latest technology and software
- Opportunities for career growth and development
Front of House Assistant employer: Hymans Robertson LLP
Contact Detail:
Hymans Robertson LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Familiarise yourself with Microsoft Teams and other Microsoft Office applications, as these are essential for managing calls and coordinating schedules. Consider taking a quick online course or tutorial to boost your confidence in using these tools.
✨Tip Number 2
Practice your telephone manner by role-playing with a friend or family member. This will help you develop a confident and polite approach when greeting clients and handling calls, which is crucial for making a great first impression.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing meeting rooms and visitor sign-ins. This will demonstrate your ability to handle multiple tasks efficiently, which is key for the Front of House Assistant role.
✨Tip Number 4
Engage with our company culture by researching our values and recent initiatives. Being able to discuss how you align with our friendly, confident, partnering, and straightforward values during an interview can set you apart from other candidates.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles. Emphasise your organisational skills and any experience with Microsoft Office, as these are key for the Front of House Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific responsibilities from the job description, such as managing calls via Microsoft Teams and coordinating visitor sign-in, to demonstrate your understanding of the position.
Highlight Soft Skills: In your application, emphasise your communication skills, punctuality, and ability to work both independently and as part of a team. These traits are essential for success in a Front of House role.
Submit Early: Since applications are reviewed on a rolling basis, aim to submit your application as soon as possible. This not only shows your eagerness but also increases your chances of being considered before the closing date.
How to prepare for a job interview at Hymans Robertson LLP
✨Showcase Your Customer Service Skills
As a Front of House Assistant, you'll be the first point of contact for clients and staff. Be prepared to discuss your previous customer-facing experiences and how you handled various situations. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Organisational Skills
This role requires exceptional organisation and time management skills. Be ready to provide examples of how you've successfully managed multiple tasks or schedules in the past. Mention any tools or methods you use to stay organised.
✨Familiarise Yourself with Microsoft Office
Since the job involves managing calls via Microsoft Teams and maintaining meeting room schedules, it's crucial to demonstrate your proficiency in Microsoft Office. Brush up on your skills and be prepared to discuss how you've used these tools in previous roles.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the rotating shift pattern, and opportunities for personal development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.