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- Tasks: Help customers plan and book their dream holidays while driving sales through social media.
- Company: Join a successful travel consultancy with a focus on exceptional customer service.
- Benefits: Enjoy a competitive salary, unlimited bonus potential, and opportunities for personal development.
- Why this job: Be part of a dynamic team that values customer relationships and promotes travel experiences.
- Qualifications: 1 year of experience as a Travel Consultant and a passion for travel is essential.
- Other info: A recognised travel qualification is desirable but not mandatory.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for experienced Travel Consultants to join our successful teams in our branches. You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays. Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers. Our customers are at the forefront of everything we do so exceptional customer service experience is required.
Key Responsibilities:
- Build and maintain relationships with customers
- Identifying and meeting customers’ needs
- Use social media to promote offers, generating customer engagement and sales leads
- Participating in promotional events and activities to increase exposure of the branch
- Achieving individual and team sales targets
- Assisting with the day-to-day operation of the branch
- Willingness to participate and deliver training appropriate to own development
- Effectively performing administrative duties and follow processes accurately
Competencies Required:
- Ability to work towards individual Travel Consultant targets and team sales targets
- Excellent communication skills and customer service experience
- Good accuracy and numerical skills
- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
- Competent IT Skills
Experience Required:
- At least 1 year experience as a Travel Consultant
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Good sales and presentation skills
- Problem solving
- Team player
- Good organisational and time-management skills
- A recognised travel qualification (desirable)
Travel Consultant - Armagh employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Armagh
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. This knowledge will not only boost your confidence during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Engage with potential customers on social media platforms. Share travel tips, destination highlights, and special offers to showcase your expertise and build a following that could translate into leads.
✨Tip Number 3
Network with other professionals in the travel industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Highlight specific instances where you went above and beyond to meet customer needs, as this aligns perfectly with our focus on exceptional service.
We think you need these skills to ace Travel Consultant - Armagh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Travel Consultant. Emphasise your product knowledge, customer service skills, and any relevant achievements in sales or customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and tourism. Mention specific experiences where you successfully met customer needs and how you can contribute to the team’s success.
Highlight Relevant Skills: In your application, focus on your communication skills, IT proficiency, and ability to work towards sales targets. Provide examples of how you've used social media to engage customers or promote offers.
Showcase Your Team Spirit: Since teamwork is essential for this role, include examples of how you've collaborated with colleagues in previous positions. Highlight any training or mentoring roles you've taken on to support team development.
How to prepare for a job interview at Hays Travel
✨Showcase Your Product Knowledge
Make sure to brush up on your travel product knowledge before the interview. Be prepared to discuss popular destinations, current travel trends, and any recent changes in the industry. This will demonstrate your passion for travel and your ability to assist customers effectively.
✨Demonstrate Exceptional Customer Service Skills
Since customer service is at the forefront of this role, think of examples from your past experiences where you provided outstanding service. Be ready to explain how you handled difficult situations or went above and beyond for a customer.
✨Prepare for Teamwork Questions
As the role involves working as part of a team, be prepared to discuss your experience in collaborative environments. Think of specific instances where you contributed to team success or helped resolve conflicts within a group.
✨Utilise Social Media Knowledge
Since the job requires driving business through social media, be ready to talk about your experience with various platforms. Share any successful campaigns you've been involved in or ideas you have for promoting travel offers online.
