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For Companies At a Glance
- Tasks: Join our team as an IT 2nd Line Engineer, providing top-notch support and resolving user issues.
- Company: We're a dynamic organization in Swindon, dedicated to delivering excellent IT services.
- Benefits: Enjoy a competitive salary, great benefits, and opportunities for professional growth.
- Why this job: This role offers hands-on experience, a chance to learn, and a collaborative team culture.
- Qualifications: You need strong communication skills, attention to detail, and a valid driving license.
- Other info: This is an office-based position with occasional travel; no hybrid work available.
IT 2nd Line Engineer
Swindon
Our client is offering an exciting opportunity for an IT 2nd Line Engineer to join their team based in Swindon. This is a full-time, permanent position, offering a competitive salary of £31,000 – £37,000 per annum, depending on experience, along with a range of excellent benefits.
About the Role:
As an IT 2nd Line Engineer, you will report to the IT Operations Manager and work with an office-based team, acting as the first point of contact for the IT user community. Your role will focus on delivering excellent IT support services, resolving IT-related issues, and ensuring service excellence across the organisation. A key part of your role will be learning, growing, and sharing knowledge with the team to continuously improve service quality.
Key Responsibilities:
- Assess, troubleshoot, and resolve end-user computing issues using established troubleshooting methodologies.
- Help develop processes that align with ITIL disciplines.
- Travel to company sites as needed to provide extended IT services beyond the office environment.
- Ensure all work carried out is recorded in the in-house systems, ensuring accurate attribution and performance tracking.
- Maintain technical competence, identifying any training needs, and assist in training team members to enhance overall knowledge and service levels.
Technical Skills and Knowledge:
- Operating Systems: Windows Desktop 10 / 11, Windows Server 2016+.
- Software: Virtual appliances, SQL Server, Microsoft Intune, Defender, and 365.
- Networking: LAN, vLAN, WAN, switches, routers, etc.
- Cloud Services: Azure, Email, Office 365, and third-party cloud services.
- Directory Services: Active Directory, Hybrid Azure on-premises.
Other Requirements:
- A valid driving licence and own transport are essential.
- Strong verbal and written communication skills, with the ability to clearly explain complex issues.
- High attention to detail and strong organisational skills.
Please note, this is an office-based role in Swindon with occasional travel to sites across Wiltshire and surrounding areas. It is not a hybrid position.
IT 2nd Line Engineer employer: Verelogic
Contact Detail:
Verelogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2nd Line Engineer
✨Tip Number 1
Familiarize yourself with ITIL methodologies, as this role emphasizes developing processes that align with these disciplines. Understanding ITIL will not only help you in the interview but also demonstrate your commitment to service excellence.
✨Tip Number 2
Brush up on your technical skills related to Windows Desktop and Server environments, as well as cloud services like Azure and Office 365. Being able to discuss specific troubleshooting scenarios during your conversation will set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your communication skills by practicing how you would explain complex IT issues to non-technical users. This is crucial for the role, as you'll be the first point of contact for the IT user community.
✨Tip Number 4
Since the position requires occasional travel, ensure you have a valid driving license and transport ready. Mentioning your readiness to travel during discussions can highlight your flexibility and commitment to the role.
We think you need these skills to ace IT 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT 2nd Line Engineer role. Focus on your troubleshooting abilities, knowledge of operating systems, and any experience with ITIL processes.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully resolved IT issues in the past and your commitment to continuous learning and improvement.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as experience with Windows Desktop, SQL Server, and cloud services like Azure. This will demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Verelogic
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Desktop 10/11, Windows Server, and other relevant software. Highlight specific examples of troubleshooting issues you've resolved in the past.
✨Demonstrate Your Problem-Solving Approach
Employ established troubleshooting methodologies during the interview. Explain how you assess and resolve end-user computing issues, showcasing your analytical skills and attention to detail.
✨Communicate Clearly
Since strong verbal and written communication skills are essential, practice explaining complex IT concepts in simple terms. This will demonstrate your ability to support users effectively.
✨Emphasize Team Collaboration
Discuss your experience in working within a team environment. Share examples of how you've contributed to knowledge sharing and training among colleagues to improve overall service quality.
