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- Tasks: Lead teams to enhance customer experience and drive operational excellence in energy operations.
- Company: Join a global team focused on digitising, decarbonising, and localising the future of energy.
- Benefits: Enjoy flexible working options, including remote work for up to 30 days a year.
- Why this job: Be part of a diverse culture that values innovation and makes a global impact.
- Qualifications: Experience in the energy industry, change management, and leadership is essential.
- Other info: Application process is human-reviewed, ensuring a personal touch.
The predicted salary is between 43200 - 72000 £ per year.
We’re seeking a forward-thinking and results-driven Wholesale Manager to join our Operations team, reporting directly to the Head of Customer Life Cycle. This critical leadership role is at the heart of delivering our business objectives by overseeing the full customer lifecycle – from onboarding and forecasting to data integrity and contract management.
You will lead high-performing teams, develop and execute strategies that reduce cost to serve, and ensure we provide a seamless and efficient customer experience across our wholesale operations. The successful candidate will play a key role in driving operational excellence by enhancing processes, embedding data accuracy across systems, and leading continuous improvement initiatives in partnership with key business functions.
You’ll work closely with stakeholders in Sales, Risk, Trading, and IT to ensure alignment and successful delivery of business change projects. Your leadership will also be essential in building and developing engaged, knowledgeable teams who consistently meet performance KPIs and uphold our customer-first approach.
What skills/experience do I need to be successful?
- A good understanding of the energy industry, processes and regulations;
- Proven experience in a change environment, implementing and embedding change;
- Experience of delivering against short, medium, and long-term plans through people - leadership experience;
- Experience of retail products, managing complex products and transforming them from concept through to delivery;
- Understands the needs of customers from different segments of the industrial and commercial market;
- Skilled in representing the customer at all levels of the business, including in delivery of projects and internal change.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us? Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next? Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now. We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
Energy Operations Manager- 12 month FTC/Secondment Opportunity employer: SmartestEnergy
Contact Detail:
SmartestEnergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Operations Manager- 12 month FTC/Secondment Opportunity
✨Tip Number 1
Familiarise yourself with the energy industry and its regulations. Understanding the nuances of the sector will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully managed teams through change. Be ready to discuss specific strategies you've implemented that led to improved performance.
✨Tip Number 3
Network with professionals in the energy sector, especially those involved in wholesale operations. Engaging with industry peers can provide insights and potentially valuable connections that may aid your application.
✨Tip Number 4
Research our company’s recent projects and initiatives related to customer lifecycle management. Being knowledgeable about our current focus areas will allow you to tailor your discussions during the interview process.
We think you need these skills to ace Energy Operations Manager- 12 month FTC/Secondment Opportunity
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Energy Operations Manager position. Familiarise yourself with the key aspects of the role, such as overseeing customer lifecycle management and leading high-performing teams.
Tailor Your CV: Customise your CV to highlight relevant experience in the energy industry, particularly in change management and leadership. Emphasise your ability to deliver against short, medium, and long-term plans, as well as your experience with retail products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the energy sector and your passion for operational excellence. Mention specific examples of how you've successfully led teams and implemented change in previous roles.
Highlight Your Leadership Skills: In both your CV and cover letter, make sure to emphasise your leadership experience. Discuss how you've built engaged teams and met performance KPIs, as well as your approach to ensuring a customer-first mindset.
How to prepare for a job interview at SmartestEnergy
✨Understand the Energy Industry
Make sure you have a solid grasp of the energy sector, including its processes and regulations. This knowledge will help you demonstrate your expertise and show that you're well-prepared for the role.
✨Showcase Change Management Experience
Be ready to discuss your experience in implementing and embedding change within an organisation. Highlight specific examples where you've successfully led teams through transitions, as this is crucial for the role.
✨Emphasise Leadership Skills
Prepare to talk about your leadership style and how you've developed high-performing teams in the past. Share examples of how you've motivated your team to meet performance KPIs while maintaining a customer-first approach.
✨Align with Company Values
Familiarise yourself with the company's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a diverse culture and support the company's goals in this area.
