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- Tasks: Support Dynamics 365 requests, ensuring user satisfaction and system efficiency.
- Company: Join Car Benefit Solutions, a top-rated employer in the automotive sector, known for innovative car ownership schemes.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work culture focused on wellbeing.
- Why this job: Be part of a dynamic team enhancing digital experiences and making a real impact on business processes.
- Qualifications: Microsoft Dynamics 365 certification and relevant degree preferred; strong problem-solving skills essential.
- Other info: Opportunity for continuous learning and development in a collaborative environment.
The predicted salary is between 22700 - 28700 £ per year.
We are looking for a Dynamics 365 Associate to take ownership of support requests and see these through to resolution, ensuring the end user is kept informed and updated throughout to contribute to the success of CBS and deliver great service to CBS employees and our customers. Assist the Dynamics 365 Lead in requirements gathering, design, implementation and adoption of solutions for the Dynamics 365 platform and related Power Platform components. Work closely with other teams in Operations and Software Services to ensure the use of best practice approaches and that development decisions are aligned to our system and data strategies.
Our department identifies business needs and solutions, manages technology infrastructure and support, customises and integrates Dynamics 365 to optimise processes, and enhances digital experiences through design and research. Together, we ensure that the organisation’s systems and services are efficient, effective, and user-friendly.
The salary banding for this role is £27,000 - £32,000 per annum. The working hours are 35 hours per week, from Monday to Friday on a hybrid working pattern with the option to work from home 4 days per week following successful probation.
Serve as the first point of contact for Dynamics 365 business applications and related Power Platform components. Take ownership of support and feature requests from investigation to resolution, involving end users during planning and testing and incorporate any feedback. Support the D365 Lead with the development and implementation of changes to the Dynamics 365 modules utilised by CBS, including Sales, Customer Service and Marketing. Keep system documentation and video guides up-to-date following changes and provide training to end-users within the business. Perform system maintenance tasks and identify opportunities for continuous improvement and expansion of Dynamics 365 and the Power Platform. Apply security best practice and future-proof configurations, along with thorough testing, to ensure a highly reliable and robust technological estate. Ensure adoption and productivity benefits are realised across the business through collaboration with key stakeholders. Work closely with other technology teams to shape our digital landscape and the use of fit-for-purpose applications to maximise the benefit to the organisation.
Qualifications
- Desirable Microsoft Dynamics 365 certification (specifically in Sales, Customer Service or Marketing/Customer Insights at a minimum of Associate level)
- Microsoft Power Platform certification
- Degree in a relevant subject
Skills, Knowledge & Attributes
- Essential Awareness of Dynamics 365 security and user administration configurations.
- An understanding of Dynamics 365 end-to-end development and maintenance.
- Confident in design, testing, and delivery of training for scalable solutions.
- Basic knowledge of edge technologies commonly implemented alongside Dynamics 365 such as: Power Apps, Power Automate, Power BI, Logic Apps, Power Pages and Copilot Studio (Power Virtual Agents).
- Awareness of Modern Workplace capabilities and features (SharePoint, Teams).
- Appreciation of CBS Core Values and the ability to apply them in work practices.
- Strong problem-solving and business analysis skills, including identification of inefficiencies and proposing process improvements.
- Excellent interpersonal skills to work collaboratively within a small team and across all areas of the business.
- Excellent written & verbal communication skills with particular focus on being able to present technical information to a non-technical audience.
- Excellent time management skills, with the ability to work autonomously and prioritise based on the business needs.
- Passion for both formal and self-guided learning and development.
Desirable
- Experience with customisation & configuration of Dynamics 365 Sales, Marketing and/or Customer Service.
- Experience with customisation & configuration of other Dynamics 365 apps, such as Omni-channel, Business Central and/or Finance and Operations.
Please note as part of our pre-employment checks, all successful applicants must undergo a basic DBS check prior to starting employment.
Dynamics 365 Associate employer: Car Benefit Solutions
Contact Detail:
Car Benefit Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Associate
✨Tip Number 1
Familiarise yourself with the Dynamics 365 platform and its components, especially Sales, Customer Service, and Marketing. Understanding these areas will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees of Car Benefit Solutions on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your problem-solving and business analysis skills. Be prepared to discuss specific examples where you've identified inefficiencies and proposed improvements, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Prepare to showcase your communication skills by practising how to explain technical concepts to a non-technical audience. This is crucial for the role, as you'll need to train end-users and collaborate with various teams.
We think you need these skills to ace Dynamics 365 Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Dynamics 365 and any related Power Platform components. Use specific examples that demonstrate your problem-solving skills and ability to work collaboratively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your understanding of Dynamics 365 security and user administration configurations.
Showcase Your Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application is clear and concise. Highlight any experience you have in presenting technical information to non-technical audiences.
Highlight Continuous Learning: Demonstrate your passion for learning by mentioning any relevant certifications or courses you've completed, especially those related to Microsoft Dynamics 365 or the Power Platform. This shows your commitment to professional development.
How to prepare for a job interview at Car Benefit Solutions
✨Show Your Dynamics 365 Knowledge
Make sure to brush up on your knowledge of Dynamics 365, especially in Sales, Customer Service, and Marketing. Be prepared to discuss how you've used these applications in the past and any relevant certifications you hold.
✨Demonstrate Problem-Solving Skills
Since the role involves taking ownership of support requests, be ready to share examples of how you've identified inefficiencies and proposed solutions in previous roles. Highlight your analytical skills and how they can benefit the team.
✨Communicate Clearly
Excellent communication is key, especially when presenting technical information to non-technical audiences. Practice explaining complex concepts in simple terms, as this will show your ability to collaborate effectively with various stakeholders.
✨Emphasise Team Collaboration
This position requires working closely with other teams. Share experiences where you've successfully collaborated with others to achieve a common goal, and express your enthusiasm for teamwork and contributing to a positive work environment.
