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- Tasks: Engage with members and stakeholders, managing enquiries and ensuring regulatory integrity.
- Company: Join ICAEW, a diverse and professional organisation committed to excellence and sustainability.
- Benefits: Enjoy flexible working, training opportunities, gym discounts, and health plans.
- Why this job: Make a real impact in a supportive environment while developing your skills.
- Qualifications: Customer service experience and strong administrative skills are essential.
- Other info: This is a hybrid role based in Milton Keynes, offering a permanent contract.
The predicted salary is between 24000 - 36000 £ per year.
This job opportunity has been provided by Reed.co.uk.
Join our team. Are you looking to make an impact in a professional environment? We are seeking a Regulatory Support Advisor to become a vital part of our team at ICAEW in Milton Keynes. This role is key to maintaining the integrity and professionalism that our members and stakeholders expect. This role has plenty of variety and will always keep you busy.
Role ProfileTo provide a responsive, vital and professional interface with members and stakeholders. To ensure that PSD's regulatory functions are performed with integrity and to the highest professional standards; inspiring members' and stakeholders' confidence in ICAEW and in Professional Standards.
Responsibilities include:- Assisting in managing applications and enquiries from members and firms across the full range of ICAEW's regulatory areas (including audit, investment business and probate).
- Capturing and accurately recording changes and amendments to regulated firms for billing and licensing/registration purposes including liaising with other PSD and ICAEW teams as necessary.
- Managing the changes sent in via the firm's Annual return.
- Acting as a trusted advisor to colleagues and members to promote high standards and pragmatic solutions to problems.
- Providing customer support via both the telephone helpline and email and taking responsibility for managing incoming enquiries through to their satisfactory conclusion.
- Customer Service & Stakeholder Engagement - Experience in handling enquiries from members, stakeholders, or clients via phone and email, ensuring a high level of professionalism and responsiveness.
- Administrative & Data Management - Proven experience in managing applications, maintaining accurate records, and processing changes related to licensing, registration, or compliance with good time management skills.
- Problem-Solving & Advisory Experience - Experience acting as a trusted advisor, providing guidance and pragmatic solutions to queries or regulatory issues.
- Collaboration & Teamwork - Experience working across teams and departments to support business needs and ensure efficient processes.
For the full role profile please click the document attached.
Why work for us?We want you to enjoy your work and flourish in your role. Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development. Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.
Our employee benefits include:- A substantial suite of training and development
- Flexible working arrangements
- A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans
We are a disability confident employer.
Regulatory Support Advisor employer: Bucks Skills Hub
Contact Detail:
Bucks Skills Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Support Advisor
✨Tip Number 1
Familiarise yourself with ICAEW's regulatory framework and recent changes in regulations. This knowledge will not only help you understand the role better but also demonstrate your commitment and proactive approach during any discussions.
✨Tip Number 2
Network with current or former employees of ICAEW on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your customer service skills and problem-solving abilities. Tailoring your anecdotes to reflect the responsibilities of the Regulatory Support Advisor role will make a strong impression.
✨Tip Number 4
Demonstrate your enthusiasm for sustainability and diversity initiatives during your conversations. Showing that you align with ICAEW's values can set you apart as a candidate who is not only qualified but also a good cultural fit.
We think you need these skills to ace Regulatory Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Regulatory Support Advisor.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service, administrative tasks, and problem-solving. Provide specific examples that demonstrate your ability to handle enquiries and manage applications effectively.
Showcase Teamwork Skills: Since collaboration is essential for this role, include examples of how you've successfully worked within teams. Mention any cross-departmental projects or initiatives you’ve been part of that showcase your teamwork abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to ICAEW's mission. Make sure to address the specific qualities they are looking for in a candidate.
How to prepare for a job interview at Bucks Skills Hub
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Regulatory Support Advisor. Be prepared to discuss how your previous experience aligns with these responsibilities, especially in customer service and regulatory functions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in past roles. Highlight your ability to act as a trusted advisor and provide pragmatic solutions, as this is crucial for the position.
✨Demonstrate Team Collaboration
Be ready to discuss your experience working across teams and departments. Share specific instances where your collaboration led to improved processes or outcomes, as teamwork is essential in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Regulatory Support team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
