Generalist Adviser

Overview

Ilkeston Generalist Adviser (Trainee positions available)

Hours: 30-37 hours per week (depending on applicant)

Contract: Permanent

Salary: £26,366 to £28,825 per annum, pro rata (depending on experience)

Location: Ilkeston (With travel to outreach locations and other community venues across Ere-wash and Amber Valley)

About The Role

We have an exciting opportunity for a Generalist Adviser to join our existing advice services team who deliver advice to the public on a wide range of issues. The post will involve providing both face to face and telephone advice, based at our Ilkeston office, with travel to outreach locations and other community venues across Erewash and Amber Valley. The role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice. There is flexibility in this role which allows for some remote/home working where appropriate.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate.

Who We Are Looking For

The ideal candidates will have:

• Excellent communication skills – both written and verbal (essential)
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• A solid understanding of the current welfare benefits system (preferred)

Responsibilities

• see what help people need most, so we can make our site better
• help us campaign for changes that make things fairer for everyone
• let you watch videos on the site

Notes

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