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- Tasks: Lead a dynamic team to create unforgettable guest experiences and drive pub success.
- Company: Join Balfour Hospitality, known for premium food, drink, and boutique accommodations.
- Benefits: Enjoy up to £45,000 salary, private healthcare, discounts, and flexible hours.
- Why this job: Be part of a caring company that values wellbeing and offers growth opportunities.
- Qualifications: Management experience in hospitality, strong food & drink knowledge, and financial acumen required.
- Other info: Driving license and vehicle are essential; we embrace diversity and support all candidates.
The predicted salary is between 36000 - 54000 £ per year.
General Manager
Welcome to the world of Balfour Hospitality beyond Hush Heath Estate. We are proud to extend the hospitality for which we are renowned at Balfour Winery to the ten fantastic pubs we also own. Situated throughout Central London, East Sussex, Kent and the Cotswolds, they offer premium food, drink and a choice of boutique bedrooms.
We can offer you :
- Up to £45,000 plus TRONC
- Comprehensive private healthcare insurance through Vitality
- 35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
- A stay for you and a plus 1 at any of our hotels for your birthday plus a bottle of bubbles too
- Access to Wage Stream to help you with those unexpected nasty bills
- A great refer a friend scheme
- Flexible hours to suit you and your work/life balance
- Accredited members of “Wellbeing Promise”, meaning we are an employer who really does care!
We’re looking for our general managers to :
- Hire and keep the best people
- Coach, develop and mentor their team to success
- Drive standards and knowledge to create exceptional guest experiences
- Deliver on your forecasts and budgets
- Maximise revenue by driving volume
- Deliver on the pub’s controllables
In this role we need someone with :
- Previous experience at management level in a premium hospitality business
- Excellent food & drink knowledge
- Good understanding of the importance of financial targets and how we can achieve them
- Familiarity with sales and marketing plans
- Competent and organised in handling bedroom and function enquiries and bookings
- A driving license and vehicle is essential for this role
We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process. Please contact us at with any requests.
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General Manager - The Goudhurst Inn employer: Balfour at Bow
Contact Detail:
Balfour at Bow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - The Goudhurst Inn
✨Tip Number 1
Familiarize yourself with Balfour Hospitality's values and mission. Understanding their commitment to exceptional guest experiences will help you align your management style with their expectations.
✨Tip Number 2
Highlight your previous experience in premium hospitality during any conversations or interviews. Be ready to share specific examples of how you've successfully managed teams and driven revenue in similar environments.
✨Tip Number 3
Prepare to discuss your knowledge of food and drink, as well as financial targets. Being able to articulate how you can maximize revenue while maintaining high standards will set you apart from other candidates.
✨Tip Number 4
If you have a driving license and vehicle, make sure to mention this during your application process. This is essential for the role and can demonstrate your readiness to take on the responsibilities of a General Manager.
We think you need these skills to ace General Manager - The Goudhurst Inn
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Balfour Hospitality and its values. Highlight how your personal values align with their commitment to exceptional guest experiences and employee wellbeing.
Tailor Your CV: Make sure your CV reflects your previous management experience in premium hospitality. Emphasize your food and drink knowledge, as well as any relevant achievements related to financial targets and team development.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail your approach to coaching and mentoring teams. Mention specific examples of how you've driven revenue and improved guest experiences in past roles.
Highlight Relevant Skills: Clearly outline your skills that match the job requirements, such as your understanding of sales and marketing plans, organizational abilities in handling bookings, and your driving license status.
How to prepare for a job interview at Balfour at Bow
✨Showcase Your Leadership Skills
As a General Manager, you'll be expected to lead and mentor your team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and development.
✨Demonstrate Financial Acumen
Be ready to discuss your understanding of financial targets and how you've achieved them in previous roles. Highlight any experience you have with budgeting and maximizing revenue.
✨Highlight Your Food & Drink Knowledge
Since this role requires excellent food and drink knowledge, brush up on current trends and be prepared to discuss your favorite dishes or drinks. This will show your passion for the industry.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in guest experience scenarios. Think of specific instances where you turned a negative situation into a positive one.
