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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join Rituals, a brand focused on wellbeing and lifestyle in the retail industry.
- Benefits: Enjoy employee discounts, quarterly product allowances, and various wellbeing initiatives.
- Why this job: Make a real impact in a fast-paced environment while nurturing your team's potential.
- Qualifications: Prior experience as a Senior Store Manager or General Manager in retail or hospitality is essential.
- Other info: Bring your energy and humor to foster a positive work culture!
The predicted salary is between 36000 - 60000 £ per year.
General Manager – Bicester Village (40 hours)
Step into a role at Rituals where your hands-on approach and passion for people make a real difference in our shop’s success and team spirit. Can you deliver exceptional customer experiences, inspire team members, and lead the way to top-line sales?
Share your talents
This role is a significant career catalyst for a seasoned Manager to step in and have the chance to make a substantial impact on the growth and future of Rituals. To excel as a General Manager (GM) for Rituals you will need a blend of strong leadership, impressive operational expertise, customer-centric focus, and deep industry-specific knowledge of the retail landscape.
As the General Manager of Bicester Village , your primary goal is to craft an unforgettable customer experience while nurturing your team to achieve their full potential. This is a high-volume, fast-paced, and dynamic store with exceptional growth prospects, demanding a leader with boundless energy, innovative drive, and keen operational and business acumen. Commerciality will be at the forefront of what you do.
You will collaborate closely with the Regional Manager to implement our local business strategy, consistently exceed performance targets, and provide strong, effective leadership. You will set the standard by leading from the front, being hands-on when needed, and coaching your team to excel in delivering outstanding customer service, all whilst taking them on the journey here at Rituals.
In this role, you will establish daily objectives and action plans to drive key performance indicators (KPIs), develop monthly strategies to meet productivity targets, ensure flawless store administration, manage inventory, oversee day-to-day operations, and champion employee wellbeing. Your leadership will foster a positive environment through regular one-on-one meetings, genuine connections with your team, and celebrating their successes both on and off the shop floor.
Bring all of you
High on energy, low on ego and with a little bit of humour!
You are ‘one of a kind’ because of your unique ability to motivate your team and reach your goals in terms of customer satisfaction and sales. In addition, as General Manager you bring a wealth of knowledge, are inspiring, and performance-oriented. On top of that, you have:
- Prior relevant experience as Senior Store Manager or General Manager within retail, luxury or hospitality.
- Experience in HR Policies, procedures, Recruitment and all elements of people management (e.g., communication, motivation, coaching, connection, and inspiration)
- Experience in sharing knowledge to drive behavioural change and develop others.
- Decision making and problem-solving skills.
- Strong leadership and team management
- Customer-centric approach
- Operational efficiency
- Knowledge and passion for the wellbeing or lifestyle/beauty industry
Benefits of working at Rituals
Rituals employee discount
Quarterly product allowance
Numerous wellbeing initiatives and EAP
Company & Team Events
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General Manager - Bicester Village (40 hours) employer: Rituals Cosmetics Enterprise B.V.
Contact Detail:
Rituals Cosmetics Enterprise B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Bicester Village (40 hours)
✨Tip Number 1
Show your passion for customer experience! When you network or speak with current employees, emphasize your commitment to creating unforgettable experiences for customers. This aligns perfectly with the role's focus on exceptional service.
✨Tip Number 2
Highlight your leadership style in conversations. Share specific examples of how you've motivated teams in previous roles, as this position requires a hands-on leader who can inspire and connect with their team.
✨Tip Number 3
Familiarize yourself with Rituals' brand values and products. Being knowledgeable about their offerings will not only help you stand out during interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 4
Prepare to discuss your operational expertise. Think of examples where you've successfully managed inventory or improved store performance, as these skills are crucial for the General Manager role at Bicester Village.
We think you need these skills to ace General Manager - Bicester Village (40 hours)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position at Rituals. Understand the key responsibilities and required skills, such as leadership, operational expertise, and customer-centric focus.
Tailor Your CV: Customize your CV to highlight relevant experience in retail, luxury, or hospitality management. Emphasize your leadership roles, achievements in sales, and any experience with HR policies and team management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty and lifestyle industry. Share specific examples of how you've motivated teams, improved customer experiences, and achieved sales targets in previous roles.
Showcase Your Personality: In your application, let your personality shine through. Mention your high energy, sense of humor, and unique approach to leadership. This will help you stand out as a candidate who fits well with the culture at Rituals.
How to prepare for a job interview at Rituals Cosmetics Enterprise B.V.
✨Show Your Passion for Customer Experience
As a General Manager, your ability to deliver exceptional customer experiences is crucial. Be prepared to share specific examples of how you've enhanced customer satisfaction in previous roles and how you plan to do the same at Rituals.
✨Demonstrate Leadership Skills
Highlight your leadership style and how you motivate and inspire your team. Discuss your experience with coaching and developing team members, as well as how you foster a positive work environment.
✨Prepare for Operational Questions
Expect questions about operational efficiency and inventory management. Be ready to discuss your strategies for meeting KPIs and how you ensure smooth day-to-day operations in a high-volume retail environment.
✨Emphasize Your Industry Knowledge
Showcase your understanding of the retail landscape, particularly in the lifestyle and beauty sectors. Discuss any relevant trends or insights that could benefit Rituals and demonstrate your commitment to the brand's values.
