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- Tasks: Lead client relationships, manage a team, and maximise client engagement through insights and support.
- Company: Join a top global media and information business with a vibrant culture and strong growth opportunities.
- Benefits: Enjoy remote work options, training, development, and a supportive work environment.
- Why this job: Be part of a dynamic team that empowers marketers and drives impactful results in a fast-paced industry.
- Qualifications: 2+ years in client relationship management within SaaS/BI; mentoring experience preferred.
- Other info: Work in London one day a week while enjoying the flexibility of working from home.
The predicted salary is between 43200 - 72000 £ per year.
Lead Client Relationship Manager – Business Intelligence for Marketers
Job Sector
BI / SaaS / Research / IT
Contract Type
Permanent
Location
London (1 day a week) + Working from Home
Job Reference
MediaIQ-SnrClientRelM103
Do you have 2+ years client relationship management experience within the SaaS/BI space?
Have you managed or mentored more junior client relationship managers?
Like the idea of working for a highly respected global information and events business?
If yes, please read on…
The Company
A leading global media and information business with strong career prospects and an entrepreneurial and client-centric approach to growth. They have strong training and development as well as many benefits and rewards. They have a lively, sociable and supportive culture and working environment.
The Role of Lead Client Relationship Manager
The business intelligence platform which you would be working on, is a leading global platform which provides marketers with best practice advice, trend data, special reports, webinars, insights, research papers, advisory services and much more. It exists to help marketers to spend their budgets as effectively as possible in an ever changing marketing landscape. Clients pay an annual subscription for each marketer that requires access to the platform.
AsLead Client Relationship Manager you will be responsible for maximising the engagement levels of your client base, through research, insights and regular contact with the key stakeholders. You will manage and resolve issues, provide training and help to ensure that your clients are gaining the most amount of value out of their subscription to the platform.
In addition to the above, you will also be managing 2 client relationship managers, coaching and training them and ultimately helping them to hit their engagement targets.
Requirements for thisLead Client Relationship Manager role
- 2+ years client relationship/account management experience within a SaaS/BI environment
- Experience of mentoring/managing more junior relationship managers
- Highly articulate, confident and a strong relationship person
- Outgoing and lively
- Target driven and customer focused
- An interest in marketing
- Stable career history
If you think that you could be the Lead Client Relationship Manager that our client is looking for, please apply and a consultant will be in touch should you make the shortlist.
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Contact Detail:
Media IQ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Client Relationship Manager - Business Intelligence for Marketers
✨Tip Number 1
Familiarise yourself with the latest trends in business intelligence and SaaS. This will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Network with professionals in the BI and SaaS sectors. Attend relevant events or webinars where you can meet potential colleagues or industry leaders. Building these connections can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships in the past. Highlight instances where you've resolved issues or improved client engagement, as this will demonstrate your capability to excel in the Lead Client Relationship Manager role.
✨Tip Number 4
Showcase your mentoring experience by discussing how you've helped junior team members grow. This is crucial for the role, so be ready to explain your coaching style and any successful outcomes from your mentorship.
We think you need these skills to ace Lead Client Relationship Manager - Business Intelligence for Marketers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2+ years of client relationship management experience specifically within the SaaS/BI space. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, emphasise your experience in managing and mentoring junior client relationship managers. Share specific examples of how you've maximised client engagement and resolved issues effectively.
Showcase Your Skills: Highlight your strong communication skills and customer-focused approach. Mention any relevant training or certifications that showcase your ability to provide insights and value to clients.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Media IQ Recruitment Ltd
✨Showcase Your Client Management Experience
Be prepared to discuss your previous client relationship management roles, especially within the SaaS/BI space. Highlight specific examples where you successfully engaged clients and resolved issues, as this will demonstrate your capability for the Lead Client Relationship Manager position.
✨Demonstrate Leadership Skills
Since you'll be managing and mentoring junior client relationship managers, it's crucial to showcase your leadership experience. Share instances where you've coached or trained others, and explain how you helped them achieve their targets.
✨Understand the Business Intelligence Landscape
Familiarise yourself with the latest trends and challenges in the business intelligence sector, particularly as they relate to marketing. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role and its impact on clients.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready for your interviewers can set you apart. Ask about the company's approach to client engagement or how they measure success in client relationships. This shows your proactive attitude and genuine interest in contributing to their goals.
