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- Tasks: Conduct audits, manage partner onboarding, and ensure service quality across facilities.
- Company: Laundryheap is a fast-growing tech start-up revolutionising the laundry and dry cleaning industry.
- Benefits: Join a dynamic team with opportunities for growth and flexible working arrangements.
- Why this job: Be part of a transformative journey in the laundry industry with a focus on innovation and excellence.
- Qualifications: Excellent communication skills, experience in operations auditing, and proficiency with digital tools required.
- Other info: Full-time role with regular travel; must be adaptable and ready for a high-energy environment.
The predicted salary is between 36000 - 60000 £ per year.
Laundryheap is a fast-growing tech start-up revolutionising the laundry and dry cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available in 14 markets around the globe. After a successful start, we are now ready to grow our young and dynamic team further and continue our international expansion. We are currently looking for a Regional Associate in our Partner Operations division to join our team at our London office.
THE ROLE: Reporting to the Regional Manager, the Regional Associate will play a key role in maintaining high-quality service standards across our Partner facilities. You will conduct regular site visits and operational audits to ensure compliance with Laundryheap’s processes and service expectations. Your work will help optimise relationships with Partner facilities, maintain order integrity, and drive continuous improvement in operations.
Key Responsibilities:
- On-site Audits & Visits: Conduct weekly audits and site visits at Partner facilities in your assigned region. Evaluate operational compliance, service quality, and adherence to Laundryheap protocols. Collaborate with Partner teams during visits to identify issues and implement corrective actions.
- Partner Facility Onboarding/Offboarding: Manage onboarding and offboarding processes, ensuring operational standards and system integrations are completed before facilities go live or exit.
- Documentation & Reporting: Maintain documentation of audits, including evaluations and photographic evidence. Provide timely reports to the Account Management team. Present monthly performance and audit summaries to the Regional Manager.
- Cross-functional Coordination: Work with the Account Management team for order management and case resolution. Collaborate with internal teams on projects to improve facility performance and logistics.
- Quality Assurance & Standards Monitoring: Stay updated with industry best practices and standards. Identify opportunities for service improvement and share recommendations.
- Training & Support: Provide training to Partner staff on Laundryheap’s systems and procedures. Support Partners in adopting updates and new technologies.
- Administrative & Ad Hoc Duties: Support administrative functions as needed. Take on additional operational tasks as required.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work independently and manage a flexible travel schedule within the region.
- Experience in operations auditing, preferably in dry cleaning, logistics, or service industries.
- Proficient with digital tools and mobile applications.
- Driven for progression and process-oriented.
- Strong organizational and documentation skills with attention to detail.
- Ability to multitask in a high-energy environment.
- Adaptability to dynamic situations.
Desirable:
- Experience working in international markets with cultural awareness.
- 2+ years in a high-growth start-up environment.
- Experience in the dry cleaning/laundry business.
Work Schedule: Full-time (40 hours/week; 9-hour shifts with 1-hour breaks). Location varies across London. Work 5 days a week with rotating days off. On-site presence required 5 out of 7 days, including weekends and shift work. Regular travel between partner facilities; reliable transportation and flexibility are essential.
At Laundryheap, we’re transforming the laundry industry through technology and operations. As a Regional Associate, you’ll be at the forefront of this transformation, ensuring top-tier service delivery and operational excellence. We seek ambitious, proactive individuals with a can-do attitude and confident decision-making skills. If this describes you, apply now to join the Laundryheap team!
Regional Associate - Partner Operations employer: Laundryheap
Contact Detail:
Laundryheap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Associate - Partner Operations
✨Tip Number 1
Familiarise yourself with Laundryheap's operations and service standards. Understanding their processes will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Laundryheap on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience in operations auditing and how it relates to the laundry or logistics industry. Be ready to share specific examples of how you've improved processes or resolved issues in previous roles.
✨Tip Number 4
Showcase your adaptability and problem-solving skills during any interactions with the recruitment team. Highlighting your ability to thrive in a dynamic environment will resonate well with Laundryheap's fast-paced culture.
We think you need these skills to ace Regional Associate - Partner Operations
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Regional Associate position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in operations auditing, logistics, or service industries. Use specific examples to demonstrate your skills in maintaining service quality and conducting audits, as these are crucial for the role.
Showcase Communication Skills: Since excellent communication and interpersonal skills are essential, make sure to provide examples of how you've effectively communicated with teams or partners in past roles. This could include training staff or resolving issues.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect your understanding of Laundryheap's mission and values. Mention your adaptability and experience in high-growth environments, as well as your ability to manage a flexible travel schedule.
How to prepare for a job interview at Laundryheap
✨Research Laundryheap
Before your interview, make sure to thoroughly research Laundryheap and its operations. Understand their business model, the technology they use, and their expansion plans. This will show your genuine interest in the company and help you tailor your answers to align with their goals.
✨Prepare for Operational Scenarios
Given the role's focus on audits and compliance, be ready to discuss specific operational scenarios. Think about how you would handle issues during site visits or how to improve service quality. Use examples from your past experiences to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
As a Regional Associate, you'll need excellent communication skills. During the interview, practice clear and concise communication. Be prepared to discuss how you've effectively collaborated with teams or partners in previous roles, highlighting your interpersonal skills.
✨Demonstrate Adaptability
The job requires flexibility and adaptability due to the dynamic nature of the role. Share examples of how you've successfully navigated changes or challenges in fast-paced environments. This will illustrate your ability to thrive in a high-growth start-up like Laundryheap.
