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For Companies At a Glance
- Tasks: Support application management and coordinate service requests for a dynamic gaming environment.
- Company: Join Ubisoft, a global leader in gaming with iconic franchises like Assassin’s Creed and Far Cry.
- Benefits: Enjoy flexible working, competitive salary, health insurance, and discounts on top video games.
- Why this job: Be part of a creative team that values diversity and innovation in the gaming industry.
- Qualifications: Experience in application lifecycle management and strong communication skills are essential.
- Other info: Work hybrid with a vibrant office in Newcastle and a fun, casual atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Working closely with the Applications Manager, this role facilitates the day-to-day application portfolio activities and coordinates the work of the Applications Analyst. This position supports the governance and optimisation of the applications portfolio, ensuring high-quality service delivery and continuous improvement while escalating strategic matters to the Applications Manager.
Key Responsibilities
- Provide day-to-day direction, prioritisation and support to Applications Analyst.
- Manage and resolve application-related service requests and incidents via the Service Desk across the applications portfolio.
- Provide functional support and advice to CRC (Customer Relationship Center) users.
- Maintain up-to-date documentation, knowledge articles, and configuration records.
- Perform configuration changes, adhering to change enablement procedures.
- Coordinate with CRC teams and technical stakeholders to ensure clear communication during incident resolution and change implementation.
- Support the evaluation of tool performance by gathering user feedback, and identifying opportunities for improvement.
- Support the Senior Applications Analyst with application-related service improvement and optimisation projects.
- Act as the lead coordinator and subject matter expert for application-related service improvement projects.
- Support procurement processes across the applications portfolio, including business requirement gathering, stakeholder coordination, planning, reviews, etc.
- Monitor licence utilisation, costs, and usage trends.
- Lead optimisation efforts by analysing service performance metrics, usage, and user feedback, to recommend and implement improvements.
Qualifications
- Strong experience with application lifecycle management and vendor coordination.
- Working knowledge of ITIL v4, especially Service Request Management and Change Enablement.
- Experience managing procurement activity, licensing, and vendor contracts.
- Ability to lead without formal line management; skilled in mentoring and delegation.
- Excellent communication and coordination abilities across departments.
Additional Information
In line with Ubisoft's hybrid work model, our flexible work policy includes a minimum of three days per week in our Newcastle office, with the option to work from home up to two days.
Benefits
- Personal performance bonus
- Private Health Insurance (including eye care and dental)
- Life Assurance
- Pension
- Significant discount on the world’s best video games
- Access to Ubisoft's back catalogue on PC
- 25 days of holiday
Perks:
- We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.
- A kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee
- Regular professional and social events
- Flexible working hours
- A casual dress code
- Fun, we like to work hard but have a laugh too!
Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.
Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.
Application Analyst employer: 2K
Contact Detail:
2K Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Analyst
✨Tip Number 1
Familiarise yourself with ITIL v4 principles, especially around Service Request Management and Change Enablement. This knowledge will not only help you understand the role better but also demonstrate your commitment to best practices in application management.
✨Tip Number 2
Network with current or former Application Analysts, particularly those who have worked in similar environments. They can provide insights into the day-to-day responsibilities and challenges of the role, which can be invaluable during interviews.
✨Tip Number 3
Showcase your experience in managing procurement activities and vendor contracts. Be prepared to discuss specific examples where you've successfully coordinated with vendors or improved service delivery through effective management.
✨Tip Number 4
Highlight your communication and coordination skills, as these are crucial for the role. Prepare examples that illustrate how you've effectively collaborated across departments to resolve issues or implement changes in previous positions.
We think you need these skills to ace Application Analyst
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Application Analyst position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with application lifecycle management, ITIL v4 knowledge, and any previous roles where you managed service requests or incidents. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since the role requires excellent communication and coordination abilities, make sure to include examples of how you've effectively communicated across departments or led teams in past positions. This will show your capability to fulfil this aspect of the job.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at 2K
✨Understand the Application Lifecycle
Make sure you have a solid grasp of application lifecycle management. Be prepared to discuss your experience with managing applications from inception to retirement, as this role heavily relies on it.
✨Familiarise Yourself with ITIL v4
Since the job requires knowledge of ITIL v4, especially in Service Request Management and Change Enablement, brush up on these concepts. Be ready to explain how you've applied them in previous roles.
✨Showcase Your Communication Skills
This position involves coordinating with various teams, so highlight your communication abilities. Prepare examples of how you've effectively communicated across departments to resolve issues or implement changes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to manage service requests or incidents, and be ready to explain your approach and the outcomes.
