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- Tasks: Lead reception operations and ensure top-notch customer service for guests.
- Company: Join Moxy by Marriott, a vibrant hotel brand known for its fun and energetic atmosphere.
- Benefits: Enjoy flexible shifts, training opportunities, and a chance to work in a dynamic team environment.
- Why this job: Be part of a supportive team that values your input and fosters personal growth.
- Qualifications: 2+ years in a similar role, hotel experience, and a positive attitude are essential.
- Other info: Must be based in or near Inverness and available for various shifts.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a Reception Manager on a full-time basis. As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.
- Support Team Members in handling guest requests and inquiries to ensure a positive outcome.
- Ensure a high level of customer service and respond to guest complaints and disturbances.
- Supervise accurate and efficient reception operations including check-in/out procedures.
- Drive sales revenues and promote hotel services and facilities for up-selling opportunities.
- Understand and apply correct finance and hotel credit policy procedures.
- Monitor the appearance, standards, and performance of the Front Office Team, emphasizing training and teamwork.
- Ensure Team Members have updated knowledge of all room categories, rates, packages, promotions, local area, and Marriott products.
- Demonstrate positive leadership to inspire Team Members to meet and exceed standards.
- Act in accordance with front of house equipment and property management systems (OPERA).
- Conduct ongoing training programs.
- Carry out shift handovers and brief team members as required.
- Follow Moxy by Marriott brand standards.
- Assist other departments and maintain good working relationships with hotel Team Members.
- Act responsibly in emergency situations.
- Able to perform Night Audit and ensure reports are prepared for next-day operations.
- Make book-outs if necessary.
- Perform security checks of interior and exterior of the premises.
- Enroll new members for Marriott Bonvoy loyalty program.
Minimum of 2 years' experience in a similar role. Previous experience in the hotel industry. Positive attitude and good communication skills. Resident in or near Inverness (or acceptable travel distance). Committed to delivering high customer service standards. Excellent grooming standards. Ability to work independently or as part of a team. Competent in system knowledge. Fluent in English; additional languages preferred. Able to work morning, evening, and night shifts.
Reception Manager employer: Hotel Co 51
Contact Detail:
Hotel Co 51 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the Moxy by Marriott brand standards and values. Understanding their unique approach to hospitality will help you align your experience and skills with what they are looking for in a Reception Manager.
✨Tip Number 2
Highlight your leadership skills during any interactions, whether it's in interviews or networking events. Show how you've successfully managed teams in the past and how you can inspire others to deliver exceptional customer service.
✨Tip Number 3
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled guest complaints and improved customer satisfaction in previous roles. This will demonstrate your problem-solving abilities and commitment to high service standards.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception management and customer service. Emphasise any previous roles in the hotel industry and specific achievements that demonstrate your ability to lead a team and handle guest inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Reception Manager role. Mention how your skills align with the job requirements, such as your experience with front office operations and your commitment to exceptional customer service.
Highlight Leadership Skills: In your application, be sure to mention any leadership or supervisory experience you have. Discuss how you've successfully trained team members or improved service standards in previous roles, as this is crucial for the Reception Manager position.
Showcase Communication Abilities: Since good communication skills are essential for this role, provide examples in your application of how you've effectively communicated with guests and team members. This could include resolving complaints or collaborating with other departments to enhance guest experiences.
How to prepare for a job interview at Hotel Co 51
✨Showcase Your Customer Service Skills
As a Reception Manager, exceptional customer service is key. Prepare examples of how you've handled guest complaints or requests in the past, highlighting your problem-solving skills and ability to maintain a positive atmosphere.
✨Demonstrate Leadership Qualities
You'll be supervising a team, so it's important to convey your leadership style. Share experiences where you've inspired or trained team members, and discuss how you foster teamwork and collaboration.
✨Familiarise Yourself with Hotel Operations
Understanding reception operations and hotel policies is crucial. Brush up on check-in/out procedures, finance policies, and the specific systems used (like OPERA) to show you're ready to hit the ground running.
✨Research the Company Culture
Every hotel has its own vibe, especially within the Moxy by Marriott brand. Familiarise yourself with their values and standards, and be prepared to discuss how you can contribute to maintaining and enhancing that culture.
