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For Companies At a Glance
- Tasks: Assist with patient services, billing, and insurance eligibility while training new staff.
- Company: Join a diverse team at The General Hospital Corporation, committed to equal opportunity.
- Benefits: Enjoy flexible work options and a supportive environment that values your unique skills.
- Why this job: Make a real impact in healthcare while developing valuable skills in a collaborative setting.
- Qualifications: High School Diploma required; typing speed of 55-65 WPM and Word processing skills essential.
- Other info: Epic experience preferred; we welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Job Responsibilities
- Assist in the duties of Clerk, Office Assistant, and/or Patient Services Coordinator, Level I, including:
- Assist in the orientation and training of new support staff members.
- Understand managed care plans, HMOs, and unusual coverages; provide information to patients regarding eligibility for procedures.
- Ensure practice employees understand insurances and appraise patients of insurance eligibility.
- Handle fiscal procedures such as managed care procedures, patient billing problems, ICD-9 coding accuracy, and self-payer billing.
- Oversee shift-specific cash control issues, including closing batches, depositing cash, etc.
- Act as liaison between the practice and Hospital departments, particularly the MGPO.
- Serve as a liaison for patients regarding all Hospital services, including financial information.
- Coordinate and track HMO visits and referrals.
- Collaborate with clinical staff to determine needs and resolve problems.
- Troubleshoot customer service issues.
- Establish office systems and prepare procedure manuals/insurance handbooks as needed.
- Handle inventory maintenance and supply ordering.
- Perform other practice-specific duties appropriate to this level of position.
Minimum Qualifications
- High School Diploma
- Epic experience preferred
- Typing speed of 55 to 65 WPM required
- Word processing skills required
- Knowledge of spreadsheets and database systems
- Good command of English language
- Experience with Dictaphone preferred
- Ability to work independently and prioritise tasks
- In-depth understanding of medical coverages
Additional Information
The General Hospital Corporation is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. We provide reasonable accommodations for individuals with disabilities during the application and employment process.
Patient Services Coord. II employer: Massachusetts General Hospital
Contact Detail:
Massachusetts General Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Coord. II
✨Tip Number 1
Familiarise yourself with managed care plans and HMOs. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your typing skills to ensure you meet the required speed of 55 to 65 WPM. Practising with online typing tests can boost your confidence and performance.
✨Tip Number 3
Gain experience with office software, especially Word and spreadsheets. Being proficient in these tools will make you stand out as a candidate who can handle the administrative tasks effectively.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Patient Services Coord. II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to patient services and administrative roles. Emphasise any previous work with managed care plans, billing procedures, or customer service.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Patient Services Coordinator position. Mention specific skills such as your typing speed, familiarity with medical coverages, and any experience with Epic or similar systems.
Showcase Relevant Skills: Clearly outline your skills in word processing, spreadsheets, and database systems. If you have experience with Dictaphones or have worked independently in a fast-paced environment, make sure to include that.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-written application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Massachusetts General Hospital
✨Know Your Medical Coverages
Make sure you have a solid understanding of managed care plans, HMOs, and various insurance coverages. This knowledge will not only help you answer questions confidently but also demonstrate your readiness for the role.
✨Showcase Your Communication Skills
As a Patient Services Coordinator, you'll need to liaise between patients and hospital departments. Practice articulating your thoughts clearly and concisely, as well as being empathetic towards patient concerns during the interview.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you prioritise tasks and manage your time effectively. Share examples from past experiences where you successfully handled multiple responsibilities, especially in a fast-paced environment.
✨Familiarise Yourself with Office Systems
Since the role involves establishing office systems and preparing manuals, brush up on your word processing and spreadsheet skills. Mention any relevant software experience, particularly with Epic or similar systems, to show you're tech-savvy.
