Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage facility operations, ensuring safety and high customer service standards.
- Company: Join Shropshire Leisure Community Trust, promoting active lifestyles in a fun environment.
- Benefits: Enjoy free membership, training opportunities, and up to 25 days annual leave.
- Why this job: Make a real impact in your community while developing your career in leisure.
- Qualifications: Experience in team leadership and customer service is preferred; training provided for the right candidate.
- Other info: Flexible shifts with a mix of early, late, and weekend hours.
The predicted salary is between 21500 - 30000 £ per year.
Location: Whitchurch Leisure Centre, Shropshire, SY13 1FT
Contract type: Permanent
Working Hours: 37 hours per week covering a mixture of early, late and weekend shifts
Salary: £26,566.34 per annum + Excellent Benefits
Here at Shropshire Leisure Community Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a part time Duty Officer to join our team.
In the role of the Duty Officer, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority. The role will involve a high level of customer interaction with high profile sports governing bodies, other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes. In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations. You will help in facilitating a safe, fun, and professional working environment with excellent training and development opportunities, as well as a free membership to our leisure centres.
About You
The successful candidate will be a passionate and enthusiastic individual who, like the members of staff, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed. To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry. It is desirable that you hold a National Pool Lifeguard qualification, as well as first aid; however, training will be provided for the right candidate. If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.
Why Serco
- Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
- A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.
- Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer:
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- Up to 25 days annual leave + public holidays (Pro Rata)
- Life assurance up to 2x base salary
Duty Officer employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Duty Officer at leisure centres. Understanding the day-to-day operations, customer service expectations, and safety protocols will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Shropshire Leisure Community Trust. They can provide insights into the company culture and what they value in a Duty Officer, which can give you an edge in your application.
✨Tip Number 3
Highlight any relevant experience in the leisure industry, especially in roles that involved team leadership and customer interaction. Be prepared to share specific examples of how you've successfully managed similar responsibilities.
✨Tip Number 4
Consider obtaining or refreshing your National Pool Lifeguard qualification and first aid certification. Even though training is provided, having these qualifications can set you apart from other candidates and show your commitment to safety.
We think you need these skills to ace Duty Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the leisure industry, particularly any roles where you've led a team or interacted with customers. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for promoting active lifestyles and customer service. Mention how your previous experiences align with the responsibilities of the Duty Officer role and express your enthusiasm for joining the team.
Highlight Relevant Qualifications: If you have a National Pool Lifeguard qualification or first aid training, be sure to mention these in your application. If not, express your willingness to undertake training, showing your commitment to safety and professionalism.
Showcase Your Customer Service Skills: In your application, provide examples of how you've gone the extra mile for customers in past roles. This will demonstrate your customer-focused attitude, which is crucial for the Duty Officer position.
How to prepare for a job interview at Serco Limited
✨Show Your Passion for Customer Service
As a Duty Officer, you'll be interacting with customers regularly. Make sure to express your enthusiasm for providing excellent service and share examples of how you've gone the extra mile for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams and managing operations. Be prepared to discuss specific situations where you successfully led a team or handled a challenging situation, showcasing your ability to lead by example.
✨Familiarise Yourself with Safety Protocols
Since safety is a top priority, brush up on relevant safety protocols and emergency procedures. You might be asked about how you would handle emergencies, so having a clear understanding will help you stand out.
✨Research the Organisation
Take some time to learn about Shropshire Leisure Community Trust and its mission. Understanding their goals and values will allow you to tailor your responses and demonstrate that you're a good fit for their team.
