Resident Liaison Officer

Customer Service/support representative (RLO) 25-27.5K + company van and fuel card Full time, Mon – Fri. 8am – 5pm 1 hour lunch We are seeking a Customer Service Representative (CSR) who will play a key role in maintaining effective communication with residents in social housing properties during construction projects. This role offers a mix of both on-site and office-based work, which may take place at our head office or a designated site office. This is an excellent opportunity to join a growing business within the social housing  industry Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver’s license and be comfortable with regular driving. Key Responsibilities: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents’ questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a CSR is helpful but not required. Ex…