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- Tasks: Be the go-to person for residents, keeping them updated and resolving issues.
- Company: Join a leading contractor in the social housing sector, making a real impact.
- Benefits: Enjoy competitive pay and the potential for contract extension.
- Why this job: Make a difference in your community while developing valuable skills in a supportive environment.
- Qualifications: Must have previous experience as a Resident Liaison Officer and a valid driving licence.
- Other info: This is a temporary role with opportunities for growth and learning.
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in the Heathrow area, you will be a vital link between the site team, residents, and clients, working on a social housing refurbishment project.
As Resident Liaison Officer, you will be accountable for:
- Keeping residents informed about project progress, communicating updates and any alterations to the schedule.
- Serving as the primary contact point, delivering a courteous and flexible service to both residents and staff.
- Resolving issues, booking appointments, managing schedules, and addressing complaints by coordinating with all relevant parties.
- Fostering positive relationships with residents, aiming for high client satisfaction.
- Handling any complaints with professionalism and efficiency.
- Ensuring a seamless workflow with minimal disruption during the project.
- Providing assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
- Maintaining meticulous records, adhering to company policies, and safeguarding residents' contact information with utmost confidentiality.
The successful applicant will share our professional, personable, and conscientious values, and will possess the following skills/experience:
- Exceptional communication and people skills, with the ability to work collaboratively.
- Previous experience as a Resident Liaison Officer (RLO) is essential (12 months +).
- Reliable, good timekeeping, and ability to work independently and as part of a team.
- Ambitious, innovative, and self-motivated.
- Good computer skills and knowledge of Microsoft Office.
- Must have a driving license and access to a vehicle.
How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today!
For further details or similar roles, contact Lucy Van der Gucht at Build Recruitment.
Resident Liaison Officer employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the social housing sector, especially in relation to refurbishment projects. Understanding the specific challenges and needs of residents during such projects will help you communicate effectively and build trust.
✨Tip Number 2
Brush up on your conflict resolution skills. As a Resident Liaison Officer, you'll need to handle complaints and issues professionally. Consider role-playing scenarios with friends or colleagues to practice your responses.
✨Tip Number 3
Network with professionals in the field. Attend local housing or community events to meet people who can provide insights or even referrals. Building relationships can give you an edge when applying for this role.
✨Tip Number 4
Prepare to discuss your previous experience as a Resident Liaison Officer in detail. Think of specific examples where you successfully managed resident communications or resolved conflicts, as these will demonstrate your capability for the role.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer. Emphasise your communication skills, ability to manage schedules, and any previous work in social housing projects.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the social housing sector. Mention specific examples of how you've successfully managed resident relationships and resolved issues in the past.
Highlight Your Driving License: Since a driving license and access to a vehicle are essential for this role, make sure to clearly state this in your application. This will demonstrate your suitability for the position right from the start.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Build Recruitment
✨Showcase Your Communication Skills
As a Resident Liaison Officer, exceptional communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Use examples from your past experiences where you successfully communicated with residents or resolved conflicts.
✨Highlight Relevant Experience
Make sure to discuss your previous experience as a Resident Liaison Officer. Share specific instances where you managed schedules, addressed complaints, or fostered positive relationships with residents. This will show that you have the necessary skills for the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've handled challenges in previous roles. The interviewer will want to know how you resolve issues and maintain a seamless workflow. Think of examples where you efficiently dealt with complaints or unexpected changes in project schedules.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be ready to talk about how you've successfully collaborated with others while also managing your own tasks. Highlight any experiences where you balanced these two aspects effectively.
