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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, a leading beauty retailer known for innovative brands and community engagement.
- Benefits: Enjoy flexible hours, product training, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction in the beauty industry.
- Qualifications: Strong communication skills and a passion for beauty are essential; retail experience is a plus.
- Other info: Space NK promotes diversity and inclusion; all applicants must have the right to work in the UK.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Keyholder Overview
The Keyholder’s main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About you
- Able to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising, organisational and communication skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Solution minded, uses initiative to positively solve problems
Role Responsibilities
- Delivering a ‘customer first’ experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
- Supporting the team with product training and knowledge to deliver unbiased customer advice
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Confidently analysing business reports to review weekly, monthly and yearly performance
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Observing and communicating any performance related feedback in a timely manner to management team
- Leading, motivating and inspiring the team – be a role model!
- Ensuring the store is maintained in line with Company policy and procedure
Space NK are an equal opportunities employer.
Keyholder (30 hours) Retail · Guildford employer: Space NK Limited
Contact Detail:
Space NK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder (30 hours) Retail · Guildford
✨Tip Number 1
Familiarise yourself with the latest beauty trends and products. Being knowledgeable about the brands and items you’ll be selling will not only impress your interviewers but also show that you’re genuinely passionate about the beauty industry.
✨Tip Number 2
Demonstrate your customer service skills during the interview. Think of examples where you've gone above and beyond for a customer, as this role is all about delivering a 'customer first' experience.
✨Tip Number 3
Prepare to discuss how you would motivate and lead a team. Think of specific strategies or experiences where you successfully inspired others, as leadership is a key aspect of the Keyholder role.
✨Tip Number 4
Be ready to talk about your analytical skills. The ability to interpret sales reports and drive business opportunities is crucial, so come prepared with examples of how you've used data to make informed decisions in previous roles.
We think you need these skills to ace Keyholder (30 hours) Retail · Guildford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the Keyholder's responsibilities and required skills. Tailor your application to highlight how your experience aligns with their expectations.
Showcase Customer Focus: Emphasise your ability to deliver a 'customer first' experience in your CV and cover letter. Provide specific examples of how you've exceeded customer expectations in previous roles.
Highlight Leadership Skills: Since the role involves coaching and motivating a team, include examples of your leadership experience. Discuss how you've successfully led a team or contributed to a positive team environment.
Demonstrate Analytical Skills: Mention your experience with analysing commercial reports and driving business opportunities. Use concrete examples to illustrate how you've used data to inform decisions and improve performance.
How to prepare for a job interview at Space NK Limited
✨Show Your Passion for Beauty
Make sure to express your love for beauty products and brands during the interview. Share personal experiences or stories that highlight your enthusiasm, as this will resonate with the company's focus on beauty discovery.
✨Demonstrate Customer-Centric Mindset
Prepare examples of how you've previously delivered exceptional customer service. Discuss specific situations where you went above and beyond to meet customer needs, showcasing your ability to put the customer first.
✨Understand Sales Metrics
Familiarise yourself with key sales metrics such as Average Transaction Value (ATV) and conversion rates. Be ready to discuss how you can contribute to achieving these targets and how you've done so in past roles.
✨Exhibit Leadership Qualities
As a Keyholder, you'll need to inspire and motivate your team. Prepare to share instances where you've successfully led a team or coached colleagues, highlighting your leadership style and ability to foster a positive work environment.
