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For Companies At a Glance
- Tasks: Lead customer onboarding and ensure their success with AI automation tools.
- Company: Join a high-growth, VC-backed SaaS company revolutionising enterprise automation.
- Benefits: Enjoy a fully remote role with competitive pay and a strong benefits package.
- Why this job: Make a real impact on enterprise success while working with cutting-edge AI technology.
- Qualifications: 5+ years in Customer Success or similar roles, with strong project management skills.
- Other info: Collaborate with top minds in AI and SaaS, shaping the future of automation.
The predicted salary is between 48000 - 84000 £ per year.
Remote (Europe) | Full Time | € Competitive + Benefits
Our client is a high-growth, VC-backed SaaS business that’s reshaping the enterprise automation landscape. With next-gen AI technology already powering complex workflows for global clients, this business is scaling fast—and they need a commercially-minded, enterprise-grade Customer Success Manager to help drive that momentum.
The Opportunity
This is more than just managing customer relationships—it’s about owning the full success lifecycle, from onboarding and enablement through to expansion and retention. You’ll work closely with enterprise clients, helping them adopt AI-driven automation tools that deliver measurable results. If you’ve got a background in SaaS and know how to turn adoption into advocacy, this one’s for you.
In This Role, You Will:
- Lead enterprise onboarding, adoption, and retention across multiple accounts
- Design and scale repeatable success strategies with a focus on automation
- Be the go-to advisor for clients, supporting them through transformation and change
- Deliver customer training programs that shorten time-to-value and drive product stickiness
- Collaborate across Product, Engineering, and Sales to keep the customer at the centre of every decision
- Monitor account health and surface expansion opportunities early
What You’ll Bring:
- 5+ years’ experience in Customer Success, Implementation, or similar roles
- Proven ability to manage complex enterprise accounts in a high-growth SaaS or AI/automation setting
- Strong project management skills and a track record of scaling customer engagement models
- Confident communicator with executive presence and the ability to influence across levels
- Familiarity with success metrics, retention playbooks, and automation strategy
- Fluent English (additional languages a plus)
What’s on Offer:
- Fully remote setup (Europe-based) with autonomy and trust from day one
- The chance to directly influence enterprise success and long-term growth
- Total package circa 100k, and a strong benefits package
- A collaborative, forward-thinking team building world-class automation tools
- Work with some of the sharpest minds in AI, SaaS, and enterprise tech
Customer Success Manager – AI Automation SaaS employer: Certus Recruitment Group
Contact Detail:
Certus Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – AI Automation SaaS
✨Tip Number 1
Familiarise yourself with the latest trends in AI and automation. Understanding how these technologies are reshaping customer success will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the SaaS and AI sectors. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your experience with onboarding, retention strategies, and project management will showcase your suitability for this position.
✨Tip Number 4
Research the company’s current clients and case studies. Being able to reference their work and how you can contribute to their success will set you apart from other candidates during the interview process.
We think you need these skills to ace Customer Success Manager – AI Automation SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly in SaaS or AI automation. Use specific examples that demonstrate your ability to manage complex enterprise accounts and drive customer engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI technology and how it can transform customer success. Mention your experience with onboarding and retention strategies, and how you can contribute to the company's growth.
Showcase Your Communication Skills: Since the role requires confident communication with clients and stakeholders, include examples of how you've successfully influenced decisions or led training programs in previous roles. This will demonstrate your executive presence.
Highlight Relevant Metrics: Discuss any success metrics or retention playbooks you've developed or used in past positions. This shows your familiarity with measuring success and your strategic approach to customer management.
How to prepare for a job interview at Certus Recruitment Group
✨Understand the Product Inside Out
Before your interview, make sure you have a solid grasp of the AI automation tools the company offers. Familiarise yourself with their features, benefits, and how they solve customer pain points. This knowledge will help you demonstrate your ability to support clients effectively.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your success in managing complex enterprise accounts. Discuss strategies you've implemented for onboarding, retention, and expansion, as these are crucial for the role of a Customer Success Manager.
✨Demonstrate Strong Communication Skills
As a Customer Success Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, especially when discussing how you've influenced decisions or driven customer engagement in previous positions.
✨Prepare Questions About Company Culture and Values
Research the company's culture and values, and prepare thoughtful questions to ask during the interview. This shows your genuine interest in the company and helps you assess if it's the right fit for you, especially in a remote work environment.
