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For Companies At a Glance
- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension with up to 10% employer contributions.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with great people skills and a desire to learn and develop.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Job Description
Closing date: 06-02-2026
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you though life's big moments
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and how you can support and develop your team. Think of specific examples from your past experiences where you've successfully coached or led a team, as this is crucial for the Customer Team Leader role.
✨Tip Number 3
Be ready to demonstrate your customer service skills. Consider scenarios where you've gone above and beyond for customers, as this will highlight your genuine care for their needs, which is essential for this position.
✨Tip Number 4
Show your flexibility and willingness to work varied shifts. Since the role requires early mornings, late evenings, and weekends, expressing your adaptability will make you a more attractive candidate.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight relevant experiences that demonstrate your ability to lead a team and provide excellent customer service.
Showcase Your Skills: In your application, emphasise your people skills, organisational abilities, and problem-solving capabilities. Provide specific examples from your past experiences that illustrate how you've successfully managed teams or handled challenging situations.
Complete Online Assessments: Be prepared to complete two online assessments as part of the application process. Allocate around 20 minutes for these tests and ensure you are in a quiet environment to focus on them without distractions.
Express Your Commitment to Inclusivity: Co-op values diversity and inclusion. In your application, mention your commitment to fostering an inclusive workplace and how you can contribute to building positive relationships within the team and the community.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've handled customer interactions in the past, especially challenging situations, to showcase your problem-solving skills.
✨Emphasise Team Leadership Experience
Highlight any previous experience you have in leading or coaching a team. Discuss how you've fostered an inclusive culture and supported team members in their development, as this is crucial for the role.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability and flexibility. Show that you're willing to adapt to different working hours, including early mornings and late evenings.
✨Demonstrate Community Engagement
Co-op values community involvement, so think about ways you've engaged with your local community in the past. Be ready to share ideas on how you could support the store's community plan and build relationships with customers.
