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For Companies At a Glance
- Tasks: Join our team to manage rent arrears and support tenants and landlords.
- Company: Countrywide is a leading estate agency network with a passionate team.
- Benefits: Enjoy a supportive work environment and opportunities for professional growth.
- Why this job: Make a real impact in customer service while developing valuable skills.
- Qualifications: Strong communication skills, attention to detail, and a willingness to learn are essential.
- Other info: This role offers a chance to build relationships and enhance your career in property management.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
- Demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative.
- Support our customers in an efficient and engaging way. You will need good telephone manner, strong communication skills and competence when working with numbers.
- Build strong relationships through rapport with customers and colleagues alike.
- Have a keen eye for detail. We are regularly called upon to provide accurate information to be submitted as evidence in legal claims.
- Have a willingness to learn. Compliance is key in the property industry and you will need to proactively build your knowledge and understanding of relevant legislation.
What you get in return for a career as an Arrears Coordinator with Countrywide:
- Pension scheme.
- 23 days annual leave, increasing with service.
- Training and career progression opportunities throughout the business.
- Industry recognised qualifications.
- Discount schemes covering retail, entertainment, travel and health.
- Free on-site parking.
About usCountrywide is now part of Connells Group. You will be working for the UK`s largest property services group; we serve our customers nationwide across more than 85 brands. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets.Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CF00510
Arrears Coordinator employer: Connells Group HQ
Contact Detail:
Connells Group HQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Coordinator
✨Tip Number 1
Familiarize yourself with the key aspects of credit control and debt recovery. Understanding the processes and regulations involved will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be liaising with tenants and guarantors, being able to convey information clearly and empathetically is crucial for building rapport and trust.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed complex situations in the past. This could involve resolving disputes or ensuring compliance with regulations, which are vital in the property industry.
✨Tip Number 4
Demonstrate your willingness to learn by researching current legislation related to property management and arrears. Being knowledgeable about these topics will set you apart as a proactive candidate who is ready to contribute from day one.
We think you need these skills to ace Arrears Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Arrears Coordinator position. Understand the key responsibilities and required skills, such as customer service excellence and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, credit control, or debt recovery. Use specific examples that demonstrate your ability to handle sensitive situations with tact and diplomacy.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the property industry. Mention your willingness to learn and how you can contribute to the arrears team at Countrywide.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and professional, as this reflects your attention to detail.
How to prepare for a job interview at Connells Group HQ
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you demonstrated outstanding customer service. Highlight situations where you handled difficult conversations with tact and diplomacy, as this is crucial for the Arrears Coordinator role.
✨Demonstrate Strong Communication Abilities
Practice your telephone manner and ensure you can communicate clearly and effectively. Be ready to discuss how you would engage with tenants and guarantors regarding rent arrears, as well as how you keep Landlord clients informed.
✨Emphasize Attention to Detail
Be prepared to discuss how you ensure accuracy in your work, especially when dealing with numbers and legal claims. Provide examples of how your keen eye for detail has helped you in previous roles.
✨Express Your Willingness to Learn
Show enthusiasm for building your knowledge of relevant legislation in the property industry. Discuss any steps you've taken to educate yourself in this area, and express your commitment to compliance and continuous learning.
