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- Tasks: Coordinate housekeeping operations, manage keys, prepare rotas, and handle guest inquiries.
- Company: Join Hyatt, a global leader in hospitality with over 1150 hotels worldwide.
- Benefits: Enjoy 12 free hotel nights, discounts for family, and complimentary laundry services.
- Why this job: Be part of a diverse team that values individuality and offers career growth opportunities.
- Qualifications: Previous luxury housekeeping management experience and strong communication skills are essential.
- Other info: Hyatt promotes a culture of empathy, respect, and inclusion, making it a great workplace.
The predicted salary is between 24000 - 42000 £ per year.
About Park Hyatt London River Thames: Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
What You Will Do: As a Housekeeping Office Coordinator, you will:
- Ensure safety of all keys held in the housekeeping office and for the recording of any keys issued from the office.
- Prepare rotas, wages and attendance lists.
- Receive reports from Housekeepers regarding rooms requiring urgent maintenance; inform Engineering and keep records.
- Be responsible for ordering flowers for VIPs and for replacements required for Suites.
- Receive and co-ordinate all calls received by Housekeeping.
- Handle lost and found enquiries.
About You: Previous experience in housekeeping office management within the luxury segment is essential. Excellent communication, interpersonal, and guest service skills are required.
Benefits Of The Housekeeping Office Coordinator Role Include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Business attire laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Housekeeping Office Coordinator role and start your journey with Hyatt Hotels!
Housekeeping Office Coordinator employer: Hyatt
Contact Detail:
Hyatt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Office Coordinator
✨Tip Number 1
Familiarise yourself with Hyatt's values and culture. Understanding their commitment to empathy, integrity, and inclusion will help you align your responses during interviews and show that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees of Hyatt, especially those in housekeeping or administrative roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your previous experience in housekeeping office management. Be ready to share specific examples of how you've handled key responsibilities, such as managing rotas or coordinating maintenance requests.
✨Tip Number 4
Demonstrate your guest service skills during any interactions with Hyatt. Whether it's through a phone call or an in-person meeting, showing your ability to communicate effectively and courteously can set you apart from other candidates.
We think you need these skills to ace Housekeeping Office Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping office management, especially within the luxury segment. Use specific examples that demonstrate your communication and guest service skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and aligns with Hyatt's values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Mention how your previous experiences make you a great fit for the Housekeeping Office Coordinator role.
Highlight Key Skills: In your application, emphasise your organisational skills, ability to handle multiple tasks, and experience with managing rotas and attendance lists. These are crucial for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Hyatt
✨Showcase Your Experience
Make sure to highlight your previous experience in housekeeping office management, especially within the luxury segment. Be prepared to discuss specific examples of how you've handled tasks similar to those listed in the job description.
✨Demonstrate Communication Skills
Since excellent communication and guest service skills are essential for this role, practice articulating your thoughts clearly. Consider preparing scenarios where you successfully resolved guest issues or coordinated with team members.
✨Understand the Company Values
Familiarise yourself with Hyatt's values such as Empathy, Integrity, and Inclusion. During the interview, try to relate your personal values and experiences to these principles, showing that you align with the company's culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics in the housekeeping department or opportunities for professional development.
