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For Companies At a Glance
- Tasks: Engage customers, provide exceptional service, and maintain visual standards in-store.
- Company: Hush is a leading UK fashion brand known for its effortless style and relaxed culture.
- Benefits: Enjoy a competitive pay of £12.60 per hour plus a clothing allowance.
- Why this job: Join a growing brand with a vibrant culture and a focus on customer satisfaction.
- Qualifications: Previous fashion retail experience and strong communication skills are essential.
- Other info: This is a part-time role requiring 20 hours per week, including weekends.
Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 21 years ago, we are now established as one of the UK’s leading online fashion retailers. We employ around 130 employees across head office and retail, creating and selling a beautiful range of women’s clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style. Despite the challenges to the retail industry, Hush has continued to grow – and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working and talented people with a can-do attitude and a passion for what they do.
THE ROLE
We are looking for a talented Sales Consultant with an innate sense of style and a dedication to delivering exceptional customer service to join our Fenwick concession in Newcastle. Reporting to the Retail Ops Manager, you will ensure an exceptional, on-brand customer experience, driving sales through excellent customer service and maintaining visual standards. You will engage customers with your welcoming approach, showcasing your passion and knowledge for Hush products. As a motivated individual, you will prioritise achieving KPIs and collaborating effectively within the team. Please note this is a 20-hour contract and will require some weekend working.
Responsibilities
- Engage with customers to understand their needs and preferences.
- Develop and maintain strong relationships with existing customers while seeking new business opportunities.
- Provide exceptional customer service throughout the sales process.
- Keep up-to-date with product knowledge and industry trends to provide informed recommendations.
- Build and maintain relationships with our John Lewis Partners.
- Maintain floor standards in line with brand guidelines.
- Support with new product launches when required.
The Person:
- Available to work 20 hours per week, various shift patterns across Mon-Sun.
- Previous experience in fashion retail is essential.
- Strong communication skills, both verbal and written.
- Ability to work independently and build strong working relationships with our external partners.
- Excellent problem-solving skills and a proactive approach to challenges.
- A genuine interest in helping customers find the right solutions for their needs.
We are committed to fostering diversity, equity and inclusion in everything we do.
Job Types: Part-time, Permanent
Pay: £12.60 per hour + Clothing Allowance
Expected hours: 20 hours per week
Sales Consultant - Fenwick, Newcastle employer: Hush
Contact Detail:
Hush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant - Fenwick, Newcastle
✨Tip Number 1
Familiarise yourself with Hush's product range and brand ethos. Understanding their style and customer base will help you engage effectively with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your previous retail experience by preparing examples of how you've successfully engaged customers and driven sales in the past. This will highlight your ability to meet KPIs and provide exceptional service, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Hush, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've handled challenges in previous roles. Hush values a proactive approach, so demonstrating your ability to think on your feet will set you apart from other candidates.
We think you need these skills to ace Sales Consultant - Fenwick, Newcastle
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hush's ethos and product range. Highlight your understanding of their style and how it resonates with customers in your application.
Tailor Your CV: Emphasise your previous experience in fashion retail, focusing on customer service skills and any achievements related to sales targets or KPIs. Make sure your CV reflects your passion for fashion.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to Hush's growth.
Showcase Your Communication Skills: In your application, demonstrate your strong verbal and written communication skills. Use clear and concise language, and ensure there are no spelling or grammatical errors.
How to prepare for a job interview at Hush
✨Show Your Passion for Fashion
Make sure to express your genuine interest in fashion and the Hush brand during the interview. Share your personal style and how it aligns with the laidback aesthetic of Hush, as this will demonstrate your fit for the role.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face as a Sales Consultant. Be ready to discuss how you would engage with customers, understand their needs, and provide exceptional service, showcasing your problem-solving skills.
✨Know Your Products
Familiarise yourself with Hush's product range and current trends in the fashion industry. Being knowledgeable will allow you to make informed recommendations and show that you're proactive about staying updated.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively within a team. Share examples of how you've successfully worked with others in previous roles, as this is crucial for achieving KPIs and maintaining a positive store environment.
