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- Tasks: Lead the team and ensure top-notch customer service in a dynamic store environment.
- Company: Wickes is dedicated to providing exceptional service while caring for customers, the planet, and its people.
- Benefits: Enjoy bonuses, generous leave, discounts, and wellbeing perks like health schemes and flexible working options.
- Why this job: Join a vibrant culture that values your input and offers diverse daily challenges and growth opportunities.
- Qualifications: Experience in fast-paced customer service roles and strong organisational skills are essential.
- Other info: We prioritise inclusivity and support adjustments during the application process.
The predicted salary is between 28800 - 42000 £ per year.
An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next, all whilst ensuring everyone is kept safe.
About you...
You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What we can offer you...
Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
- Up to 7.5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Assistant Manager employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of offerings will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to lead a team and handle customer service challenges. Being able to share specific instances where you've inspired colleagues or resolved issues will make you stand out.
✨Tip Number 3
Research Wickes' company culture and values. Aligning your personal values with theirs can be a great conversation starter and shows that you're a good fit for their team-oriented environment.
✨Tip Number 4
Be ready to discuss how you would manage the fast-paced nature of the role. Think about strategies you've used in previous positions to stay organised and maintain high levels of customer service, as this is crucial for an Assistant Manager.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of an Assistant Manager at Wickes. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Make sure your CV reflects your experience in fast-paced environments and your ability to inspire and lead a team. Use specific examples that demonstrate your organisational skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Wickes' values. Mention how you can contribute to their unique culture and help deliver the best customer experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for an Assistant Manager.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to inspire and lead your team. Be prepared to share examples of how you've successfully motivated colleagues in previous roles, especially in fast-paced environments.
✨Demonstrate Customer Focus
Wickes values exceptional customer service. Think of specific instances where you went above and beyond for a customer, and be ready to discuss how you would handle various customer scenarios during the interview.
✨Highlight Your Organisational Skills
With the variety of tasks you'll face, being organised is key. Prepare to talk about your methods for prioritising tasks and managing time effectively, especially when juggling multiple responsibilities.
✨Emphasise Adaptability
The role requires handling unexpected situations, from assisting customers to managing deliveries. Share experiences that showcase your ability to adapt quickly and maintain composure under pressure.
