Senior IT Support Engineer

The Opportunity

We’re looking for a Senior IT Engineer to join our IT Engineering team in London. This is a hands-on, high-impact role well-suited for an experienced IT professional eager to contribute to the development and maturity of enterprise systems and support.

The Opportunity

We’re looking for a Senior IT Engineer to join our IT Engineering team in London. This is a hands-on, high-impact role well-suited for an experienced IT professional eager to contribute to the development and maturity of enterprise systems and support.

You’ll be involved in both day-to-day technical operations and strategic improvements to the way we manage identity, security, endpoints, and user experience. Whether you bring strengths in endpoint management (Jamf Pro, Intune), identity and access management (Okta), or infrastructure security, we’re looking for someone who thrives on solving problems, improving systems, and mentoring others.

What You’ll Do

• Acting as a senior escalation point for complex IT support issues across hardware, software, and SaaS environments
• Supporting Apple macOS devices at scale using Jamf Pro, and managing Windows endpoints via Microsoft Intune
• Administering identity and access management using Okta, including user lifecycle, SSO, and MFA policies
• Contributing to the design and improvement of email security and hygiene processes using platforms such as Proofpoint,, or similar tools
• Participating in onboarding and offboarding workflows, system provisioning, and access governance
• Supporting compliance, documentation, and technical controls in line with standards such as ISO 27001 or Security+
• Supporting and evolving AV and video conferencing systems for meeting and collaboration spaces
• Collaborating with vendors on hardware procurement, lifecycle management, and inventory tracking
• Contributing to and maintaining IT documentation, standard operating procedures, and internal knowledge bases
• Playing a key role in global and regional IT projects, such as new office builds, system upgrades, and operational improvements

What You’ll Bring

• 4+ years of experience in a corporate IT support or engineering role (e.g., IT Engineer, Tier 2/3 Support, Systems Administrator)
• Deep experience with macOS and/or Windows device management in enterprise settings
• Hands-on use of management platforms such as Jamf Pro, Microsoft Intune, or similar
• Exposure to identity providers like Okta, including SSO configuration and access policies
• Experience with email security platforms (e.g., Proofpoint, Postmark, Mimecast, or comparable)
• Familiarity with security and compliance frameworks — a Security+ certification or equivalent knowledge is a plus
• Experience in cloud-based environments (e.g., Google Workspace or Microsoft 365)
• Strong communication skills and the ability to collaborate across technical and non-technical teams
• A problem-solving mindset and willingness to learn or mentor others as part of a growing team
• Scripting or automation experience (e.g., Bash, PowerShell, Python) is an advantage but not essential

Who You Are

• A proactive, experienced IT professional who enjoys solving problems and improving systems
• Comfortable balancing hands-on technical work with user-facing collaboration
• A clear communicator who can adapt to different audiences and explain technical issues with confidence
• Interested in growing your career into a leadership or technical specialist role
• Someone who thrives in a high-growth, fast-paced, and globally connected environment

Why Join Us?

• Work in a high-growth global firm alongside some of the smartest minds in the business
• Take ownership of tech initiatives that directly impact how our business operates
• Long-term growth path into people or technical leadership
• Flexible and modern tech stack — we encourage smart solutions, not just off-the-shelf playbooks

AlphaSights is an equal opportunity employer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services

Referrals increase your chances of interviewing at AlphaSights by 2x

Get notified about new Senior Information Technology Support Engineer jobs in London, England, United Kingdom.

Technology Service Lead – London | Global Hedge Fund (Confidential)

Procore Form Administrator / Procore System Administrator

London, England, United Kingdom 1 week ago

Security Vetting Technology Lead (Dynamics 365/Power BI)

London, England, United Kingdom 14 hours ago

Potters Bar, England, United Kingdom 3 weeks ago

Dynamics 365 Finance & Operations Systems Administrator

BTEC Tech Awards Sept 22 – Digital Information Technology – Examiner

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 2 days ago

Ecommerce System Administrator – Japanese Speaking

Merton, England, United Kingdom 1 week ago

London, England, United Kingdom 5 months ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr