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For Companies At a Glance
- Tasks: Manage daily operations in F&B and Front Office, ensuring smooth customer experiences.
- Company: Join Malmaison, a vibrant hotel brand known for its unique style and exceptional service.
- Benefits: Enjoy competitive pay, generous perks, and career development opportunities.
- Why this job: Perfect for those eager to grow from Junior to Senior HoD in a dynamic environment.
- Qualifications: Experience in busy F&B settings and a passion for guest relations are preferred.
- Other info: Embrace sustainability with 100% renewable energy and volunteering opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Rate of Pay / Hours: Competitive Salary (Inc Service Charge), 45 hours a week, plus Generous Benefits & Career Development.
Type of Contract: Permanent
Location: Manchester
Role Overview
Working across multiple departments, this Duty Manager role offers the opportunity to work as part of the F&B and Front Office teams in our bustling hotel. You will be a hands-on manager with experience in a busy Food & Beverage Department. This role is ideal for those looking to develop from Junior HoD to a Senior HoD role.
Responsibilities
- Assist in the smooth operation of all customer-facing departments, including working with the breakfast team, managing busy check-out periods, and checking bedrooms with the Housekeeping Manager.
- Experience in Guest Relations and an interest in local trends are advantageous.
- Potential progression to Head of Department and then to DGM within Malmaison or Hotel Du Vin.
Training and Benefits
We offer various training courses to support your development, along with fantastic benefits and rewards, including:
- Discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
- 50% off the best available rate for friends and family.
- 35% off dining in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes.
- High street discounts, holiday offers, and more.
- Cycle to work scheme, healthcare cash plans, referral bonuses, and a professional uniform.
- Wellness initiatives, Wagestream instant pay, and complimentary stays on milestone anniversaries.
- Support for neurological health through The Brain Charity.
- Employee Assistance Programme (EAP) – confidential 24/7 support for you and your family.
Post-Probation Benefits
- Private Medical Healthcare
- Bonus plan based on KPIs
- Critical Illness cover
- Life Assurance
Sustainability Goals
100% renewable energy use, waste recycling, eco-friendly cleaning systems, and volunteering opportunities for sustainable charities.
Application Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.
Duty Manager, Malmaison, employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager, Malmaison,
✨Tip Number 1
Familiarise yourself with the Malmaison brand and its values. Understanding their unique approach to hospitality will help you align your answers during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Malmaison. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Showcase your hands-on management experience in busy environments. Prepare specific examples from your past roles that highlight your ability to manage multiple departments effectively, especially in Food & Beverage and Front Office settings.
✨Tip Number 4
Research local trends in Manchester's hospitality scene. Being knowledgeable about the area and its dining or entertainment options can set you apart as a candidate who is genuinely interested in enhancing guest experiences.
We think you need these skills to ace Duty Manager, Malmaison,
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Duty Manager position. Understand the responsibilities and required skills, especially in Food & Beverage and Front Office operations.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality management, particularly in customer-facing roles. Emphasise any previous experience in managing teams or departments, as well as your ability to handle busy environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of local trends. Mention specific experiences that demonstrate your suitability for the role and your desire for career progression within Malmaison.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a managerial role.
How to prepare for a job interview at Malmaison
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be expected to lead various teams. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure situations.
✨Demonstrate Your Customer Service Expertise
This role involves direct interaction with guests. Highlight your experience in guest relations and provide examples of how you've handled difficult situations or exceeded customer expectations.
✨Familiarise Yourself with Local Trends
Understanding local trends can enhance the guest experience. Research the Manchester area and be ready to discuss how you can incorporate local insights into your role.
✨Prepare Questions About Career Development
Malmaison offers great opportunities for progression. Prepare thoughtful questions about career development and training programmes to show your interest in growing within the company.
