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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out process.
- Company: Join the newly renovated Mercure Lac de Maine hotel in Angers with 79 modern rooms.
- Benefits: Enjoy a competitive salary, weekend bonuses, and discounts on hotel stays.
- Why this job: Be part of a dynamic team in a fresh environment, perfect for growth and development.
- Qualifications: Experience in reception is a plus; strong organisational skills and English proficiency required.
- Other info: Professional attire provided, with opportunities for internal challenges and rewards.
Suite d’une rénovation complète et d’un changement de marque, vous rejoindrez notre équipe au sein de l’hôtel Mercure Lac de Maine en tant que réceptionniste polyvalent. Vous travaillerez dans l’hôtel d’Angers disposant de 79 chambres entièrement rénovées.
Vous assurerez les différentes prestations offertes aux clients : accueil, réservations, encaissements, renseignements. Vous procéderez au check-in et check-out client, au traitement des réservations, vous répondrez aux demandes des visiteurs pendant leur séjour, gérerez le planning des réservations et l’occupation des chambres, contrôlerez les moyens de paiement, traiterez les litiges potentiels, établirez des factures et vous assurerez du paiement des clients en fin de séjour. Vous réaliserez un suivi de l’activité quotidienne, hebdomadaire et mensuelle.
Programmation:
- Type d'emploi : Temps plein, CDI
- Disponible le week-end
- Du lundi au vendredi
- PĂ©riode de travail de 8 heures
- Travail de nuit
- Travail en journée
- Travail en soirée
- Travail les jours fériés
Qualifications:
- Expérience: Réception: 1 an (Optionnel)
- Langue: Anglais
- Bonne logique, organisation et dynamisme, sens de l'accueil
- Standard téléphonique et traitement des mails
- Prise de réservations
- Accueil et départ clients
- Maitrise du logiciel hĂ´telier FOLS (Facultatif)
- VĂ©rification de la caisse par shift
- Facturation des clients
- Maitrise des outils informatiques EXCEL, WORD, OUTLOOK
- Souhaitant progresser rapidement au sein d’une équipe dynamique et d'un établissement flambant neuf
Informations supplémentaires:
- Avantages: Tenue professionnelle fournie ainsi que son entretien.
- Primes travail week-end
- Primes challenges internes
- Rémunération: 1805,00€ par mois
- Réductions tarifaires séjours hôteliers
- Types de primes et de gratifications: Primes
RECEPTIONNISTE POLYVALENT(E) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RECEPTIONNISTE POLYVALENT(E)
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the specific services offered by Mercure Lac de Maine. Understanding their unique offerings will help you engage confidently during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills, as this role requires a strong focus on guest satisfaction. Consider role-playing common scenarios you might encounter at the reception to prepare for potential questions during the interview.
✨Tip Number 3
Make sure to highlight any experience you have with hotel management software, particularly FOLS if you have it. If not, be ready to discuss your ability to quickly learn new systems, as this is crucial for managing reservations and check-ins efficiently.
✨Tip Number 4
Since the job requires working weekends and holidays, be prepared to discuss your availability openly. Showing flexibility and a willingness to work during peak times can set you apart from other candidates.
We think you need these skills to ace RECEPTIONNISTE POLYVALENT(E)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the position of Receptionist. Tailor your application to highlight relevant experiences and skills that match these requirements.
Craft a Strong CV: Create a CV that showcases your experience in reception or customer service roles. Include specific examples of your organisational skills, ability to handle reservations, and any experience with hotel management software, if applicable.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the hotel. Mention your language skills, particularly in English, and how your previous experiences make you a great fit for the dynamic team at Mercure Lac de Maine.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your problem-solving skills and friendly demeanour.
✨Familiarise Yourself with Hotel Operations
Understanding the day-to-day operations of a hotel will give you an edge in the interview. Research common tasks such as check-ins, check-outs, and reservation management, and be ready to discuss how you would handle these responsibilities.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities. Be prepared to talk about how you manage multiple tasks efficiently, perhaps by sharing specific strategies or tools you use to stay organised, especially during busy periods.
✨Prepare for Language Proficiency Questions
Since English language skills are important for this position, be ready to demonstrate your proficiency. You might be asked to converse in English during the interview, so practice speaking clearly and confidently about your experiences and qualifications.
