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For Companies At a Glance
- Tasks: Lead the Aftersales department, maximizing efficiency and profitability while ensuring customer satisfaction.
- Company: Join Group 1 Automotive, a growing team of over 7000 dedicated to exceptional customer service.
- Benefits: Enjoy 33 days annual leave, retail discounts, gym perks, and a flexible pension scheme.
- Why this job: Be part of a world-class brand and make a real impact in a supportive environment.
- Qualifications: Previous managerial experience in customer-oriented roles and strong communication skills are essential.
- Other info: Diversity is valued; enthusiasm and a willingness to learn are encouraged.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Aftersales Manager BMW Norwich
Competitive salary + OTE & excellent benefits
45 Hours
Work with a World class brand
Supporting and leading the Aftersales department as an Aftersales Manager, youll be a consistent role model for the whole department, working to maximise efficiency and profitability.
Youll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, youll find the freedom to build a team you can be proud of.
What we can offer you
- 33 days annual leave, including bank holidays, rising with length of service.
- Retail discounts that save you money every day
- Gym discounts, cash healthcare plans, and a cycle-to-work scheme
- Car discounts for new and used purchases and servicing
- Flexible pension scheme to support your financial future
- Family-friendly policies that help you spend more time with the people that matter
- A wellbeing programme to support you and your family
- Ongoing recognitionfrom your peers and leadership team
- A community volunteering day
What youll do day to day
- Meet key performance indicators and targets for the service and parts departments
- Look for opportunities to increase efficiency of theAftersales operation
- Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
- Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
- Respond promptly to any customer complaints and ensure timely and correct resolution
- Maintain rigorous control of costs, stock and budget
- Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
Helpful skills and qualifications
Dont worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.
- Previous experience in managerial rolein a customer-oriented department
- Ability to develop and monitor budgets
- Previous experience in a target driven role
- An understanding of marketing processes and development of pricing strategies
- Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
- A customer focused approach
- Excellent communication skills with ability to negotiate and influence
We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you dont need to love cars to work with us– just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do.
Respect – Integrity – Transparency – Teamwork Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Aftersales Manager employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to the Aftersales department. Understanding these metrics will help you demonstrate your ability to meet and exceed targets during the interview.
✨Tip Number 2
Research Group 1 Automotive's values and culture. Be prepared to discuss how your personal values align with theirs, especially around respect, integrity, and teamwork, as this will show that you're a good fit for their team.
✨Tip Number 3
Prepare examples from your previous experience where you've successfully managed customer complaints or improved customer satisfaction. This will highlight your customer-focused approach and problem-solving skills.
✨Tip Number 4
Stay updated on the latest vehicle and consumer legislation, as well as trade practices. Being knowledgeable in these areas will not only impress your interviewers but also show your commitment to the role.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Aftersales Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in managerial roles within customer-oriented departments. Emphasize your ability to meet performance indicators and your understanding of budget management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples from your past roles that demonstrate your leadership skills and customer-focused approach.
Highlight Your Values: In your application, make sure to express how your personal values align with those of Group 1 Automotive. Discuss how you embody respect, integrity, transparency, teamwork, and professionalism in your work.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be expected to lead and inspire your team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate others and drive performance.
✨Demonstrate Customer Focus
Highlight your experience in creating a customer-centric environment. Be ready to discuss specific strategies you've implemented to enhance customer satisfaction and how you handled any complaints effectively.
✨Understand Financial Metrics
Since the role involves budget management and cost control, brush up on key financial metrics relevant to aftersales operations. Be prepared to discuss how you've previously developed and monitored budgets.
✨Align with Company Values
Familiarize yourself with Group 1 Automotive's core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. Think of examples from your past experiences that reflect these values and be ready to share them during the interview.
