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For Companies At a Glance
- Tasks: Lead a team, drive sales, and deliver excellent customer service.
- Company: Hobbycraft is a creative retailer passionate about crafting and customer satisfaction.
- Benefits: Enjoy competitive pay, discounts, generous holidays, and a supportive work environment.
- Why this job: Join a diverse team, inspire others, and develop your skills in a fun atmosphere.
- Qualifications: 1 year of retail experience; passion for sales and crafts is essential.
- Other info: We celebrate diversity and support all applicants, including those with disabilities.
Job Type – Team Leader
Salary - Rates of pay from £13.20ph - £13.62ph depending on store location
Hours of Work - 37.5 hours a week
About us
Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business. We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!
About the Role
- As a Team Leader for Hobbycraft you will be supporting the management team and helping to drive sales, alongside the development and delivery of excellent customer service.
- Work with the store manager to drive sales and profitability.
- Drive commercial awareness amongst the store team.
- Overseeing operations including merchandising, goods in, warehouse operations and duty management responsibilities.
- Supporting and coaching our colleagues.
- Co-ordinating the workload of colleagues.
- Managing click and collect orders.
- Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
- Supporting with audits, health and safety trawls.
- Key holder with responsibility for opening and closing the store.
- Supporting with disciplinary, grievance, absence and performance management processes.
- Duty manager in the absence of the Store Manager.
About you
- A minimum of 1 year’s previous retail experience is essential (managerial or supervisory roles will be advantageous).
- Must be passionate about sales and driving profit within the store.
- Be commercially aware in a retail environment.
- Have an interest in craft/hobbies and want to inspire others.
- Ability to learn and share expertise of products to fit customer’s needs.
- High levels of enthusiasm, drive and motivation.
- Confident and clear communication skills.
- Must be flexible in order to accommodate the business trading needs.
Benefits at Hobbycraft
- Rates of pay above minimum wage.
- 25% Discount Card for Hobbycraft Stores.
- Generous holiday with an increase each holiday year.
- Access to financial and mortgage advice.
- A creative working environment.
- Company pension contribution.
- Cycle to Work Scheme.
- Access to our Employee Support Programme for overall well-being.
- Continuous training, development and performance management.
- Colleague Social Events throughout the year.
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date. We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at and let us know what adjustments you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them.
Hobbycraft is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously. We regularly review our policies and practices to ensure not only compliance, but also best practice from an employment perspective. Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
Team Leader - Stratford upon Avon employer: Hobbycraft
Contact Detail:
Hobbycraft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Stratford upon Avon
✨Tip Number 1
Familiarise yourself with Hobbycraft's product range and values. Being knowledgeable about their offerings will not only help you in interviews but also show your genuine interest in the role and the company.
✨Tip Number 2
Highlight your previous retail experience, especially any leadership roles. Be prepared to discuss specific examples of how you've driven sales or improved customer service in past positions.
✨Tip Number 3
Demonstrate your passion for crafting and hobbies during your interactions. Share personal experiences or projects that showcase your enthusiasm, as this aligns with Hobbycraft's mission to inspire others.
✨Tip Number 4
Prepare to discuss your approach to team management and coaching. Think of strategies you've used to motivate colleagues and improve team performance, as these are key aspects of the Team Leader role.
We think you need these skills to ace Team Leader - Stratford upon Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any managerial or supervisory roles. Emphasise your passion for sales and customer service, as well as any specific skills related to craft or hobbies.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Hobbycraft's commitment to customer satisfaction and teamwork. Provide examples of how you've driven sales or improved customer experiences in previous roles.
Showcase Your Skills: Highlight your commercial awareness and ability to manage operations effectively. Discuss any experience you have with merchandising, managing teams, or handling cash transactions, as these are key responsibilities for the Team Leader position.
Prepare for Potential Questions: Think about common interview questions related to leadership, team management, and customer service. Be ready to discuss how you would handle specific scenarios, such as coaching colleagues or managing store operations.
How to prepare for a job interview at Hobbycraft
✨Show Your Passion for Craft
As a Team Leader at Hobbycraft, it's essential to demonstrate your enthusiasm for crafts and hobbies. Share personal experiences or projects that showcase your passion, as this will resonate with the interviewers and align with the company's values.
✨Highlight Your Leadership Skills
Since the role involves supporting and coaching colleagues, be prepared to discuss your previous leadership experiences. Provide examples of how you've motivated a team, managed conflicts, or improved performance in a retail setting.
✨Demonstrate Commercial Awareness
Hobbycraft values individuals who understand sales and profitability. Be ready to discuss how you have driven sales in past roles, and share insights on how you would approach increasing sales and customer satisfaction in this position.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to manage a difficult situation, such as handling a customer complaint or coordinating a busy shift, and explain how you resolved it effectively.
