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For Companies At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, the UK's leading facilities management company with 72,000 employees globally.
- Benefits: Enjoy flexible benefits, annual leave, pension schemes, and discounts at major retailers.
- Why this job: Be part of a diverse team focused on community safety and personal development.
- Qualifications: Must hold a valid Frontline SIA Licence and have a checkable employment history.
- Other info: Opportunities for progression and a supportive recruitment process for all.
Pay rate: £13.59
Various Shifts (to be discussed at interview)
Job Overview
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
All applicants must hold a valid Frontline SIA Licence and have access to their own vehicle.
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits To Working With Mitie Include
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing us.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Relief Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Relief Retail Security Officer. Understanding the importance of customer service and crime prevention in a retail environment will help you demonstrate your suitability during the interview.
✨Tip Number 2
Make sure to highlight any previous experience in security or customer service roles. Be prepared to discuss how you've handled challenging situations, as this will show your ability to maintain a safe shopping environment.
✨Tip Number 3
Since the role requires liaising with store management and police, practice articulating how you would build relationships with these stakeholders. This can set you apart as a candidate who understands the collaborative nature of the job.
✨Tip Number 4
Prepare questions to ask during the interview about Mitie's approach to security and customer service. This shows your genuine interest in the company and the role, making you a more memorable candidate.
We think you need these skills to ace Relief Retail Security Officer
Some tips for your application 🫡
Highlight Relevant Experience: When writing your application, make sure to emphasise any previous experience in security roles or customer service. Mention specific situations where you successfully handled challenging scenarios, as this will demonstrate your capability for the Relief Retail Security Officer position.
SIA Licence Confirmation: Clearly state that you hold a valid Frontline SIA Licence in your application. This is a crucial requirement for the role, and mentioning it upfront will show that you meet one of the key criteria.
Demonstrate Customer Service Skills: Since the role involves delivering exceptional customer service, include examples of how you've provided excellent service in past positions. This could be through resolving customer complaints or creating a welcoming environment.
Tailor Your Application: Make sure to tailor your application specifically for Mitie Cleaning & Hygiene Services. Research their values and mission, and reflect these in your application to show that you align with their goals and culture.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Customer Service Skills
As a Relief Retail Security Officer, exceptional customer service is key. Prepare examples of how you've successfully handled difficult situations with customers in the past, demonstrating your ability to maintain a safe and welcoming environment.
✨Understand the Role's Responsibilities
Familiarise yourself with the main duties of the position, such as conducting patrols and liaising with store management and police. Being able to discuss these responsibilities confidently will show your genuine interest in the role.
✨Highlight Your SIA Licence
Ensure you have your Frontline SIA Licence ready to discuss during the interview. Be prepared to explain how your qualifications and training make you a suitable candidate for maintaining safety and security in a retail environment.
✨Prepare for Shift Discussions
Since various shifts will be discussed, think about your availability and flexibility. Be honest about your preferences but also show willingness to adapt to the needs of the company, which can demonstrate your commitment to the role.
